What are the responsibilities and job description for the Patient Access position at ANDREW HALL MD PLLC?
Scope and Impact
The Patient Registration Specialist will be responsible for managing the handling registration processes, and ensuring a smooth and efficient patient experience from the initial contact through to their visit. This role requires a high level of organization, excellent communication skills, and a strong commitment to providing exceptional customer service.
Key Responsibilities:
- Appointment Scheduling:
- Schedule and confirm patient appointments using the clinic’s scheduling system.
- Coordinate appointment times with providers to optimize clinic flow and minimize patient wait times.
- Manage rescheduling and cancellations, ensuring that changes are communicated clearly to all relevant parties.
- Patient Registration:
- Greet patients warmly upon arrival and assist with the check-in process.
- Verify and update patient information, including personal details and insurance coverage.
- Collect and process patient co-pays, deductibles, and other payments as necessary..
- Data Management:
- Accurately enter and maintain patient information in the electronic health record (EHR) system.
- Ensure that patient records are complete and up-to-date and comply with confidentiality and privacy regulations.
- Customer Service:
- Provide exceptional customer service by addressing patient inquiries and concerns with empathy and professionalism.
- Assist patients with navigating clinic procedures and resolving any issues that may arise.
- Administrative Support:
- Perform general administrative duties such as answering phones, handling correspondence, and managing office supplies.
- Collaborate with clinical staff to ensure that patient needs are met and that appointment schedules are efficiently managed.
Qualifications:
- High school diploma or equivalent required
- Bilingual (English/Spanish) required.
- Previous experience in a medical office or healthcare setting, particularly in scheduling or registration roles, is highly desirable.
- Strong knowledge of medical terminology, insurance processes, and patient billing.
- Proficiency in using electronic health record (EHR) systems and scheduling software, eCW a plus.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Ability to handle sensitive information with confidentiality and adhere to privacy regulations.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively