What are the responsibilities and job description for the Intranet Support Technician position at Andrew Wommack Ministries Inc?
Position Purpose:
The purpose of this position is to handle all incoming or self-generated tier 1 and occasionally tier 2 support for SharePoint, Teams, OneDrive, and other Office 365 tools. This support will include ticket management, issue clarification/redirection, requestor communication, and collaboration with other team members or departments as needed. This position will also occasionally handle administrative tasks and internal documentation, such as best practices, policies, instructions, or training materials. This position will collaborate with the Intranet team providing support for live Enterprise Chain systems to all ministry departments as needed.
Essential Duties:
- Handle Tier 1 and Tier 2 support for SharePoint and related systems/platforms as assigned.
- Reassign tasks within the team as directed and communicate with other teams and departments as necessary to ensure an issues resolution.
- Provide excellent customer service by asking clarifying questions, having an understanding of organizational workflow, communicating effectively and clearly, and providing timely resolution.
- Assist in the creation and upkeep of a department FAQ, assist the team in creating training and support documentation, and assist in post-rollout system support.
- Maintain Comprehensive Knowledge of Enterprise Chain Systems - Learn and maintain extensive knowledge of live systems including why they were built, how they are used, and common issues. Use that knowledge to resolve requests when possible.
- Innovate - Collaborate with the Intranet team to provide recommendations for how systems can be improved to require less support in the future.
- Provide reporting and recommendations upline as needed regarding ministry processes, support request frequency, type, average resolution time, and potential improvements to those metrics.
- Manage Permissions - Ensure appropriate permissions of employees utilizing solutions based on SharePoint, AgilePoint, PowerApps, and others
- Participate in weekly team meetings using the Dean Radtke model to assist the team in accomplishing department goals.
- Other tasks as needed
Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills
- Skilled in critical thinking and problem-solving
- Excellent customer service skills
- Ability to handle multiple tasks simultaneously and switch between tasks efficiently
- Project Management or Process Improvement certifications or experience are a plus.
- Above-average proficiency in operating a Windows-based computer utilizing the Office 365 Suite of tools.
Requirements:
- Must have a personal relationship with Jesus Christ.
- Must sign the Statement of Faith.
- A high school diploma or equivalent education is required.
- Charis Bible College student or graduate is preferred.
- Must pass all required checks.
Experience:
- 1-2 years of Customer Service experience required.
- 1-2 years SharePoint administration preferred
- 1-2 years Power Platform administration preferred
- 1-2 years of Project Management / Process Improvement experience preferred
- Compensation is commensurate with experience.
We offer a comprehensive benefits package for full-time employees to include the following: Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays per year (10), Flexible Spending Account (FSA)-Medical/Dependent Care, Health Savings Account (HSA), Voluntary Life and AD&D, Short Term Disability, Long Term Disability, 403(b) Retirement Plan, Life Assistance Program, Accident/Hospital, ID Shield/Legal Shield and Telehealth
About Us: Andrew Wommack Ministries (AWM) is a teaching ministry of unconditional love and the balance between grace and faith. For over forty years, Andrew and Jamie have been teaching the truth of the Gospel to the body of Christ by teaching at seminars, in churches, on radio and television, by training others at Charis Bible College, and by developing ministry materials designed to help you in your relationship with the Lord. We are a family here at AWM, we like to have fun, and we love Jesus. You will find that our culture reflects just that. Our core values demonstrate that we serve Gods people with Excellence, Faithfulness, and Integrity.
Are you interested in helping Andrew fulfill his vision to reach as far and as deep with the Gospel as possible?
If so, we are looking for someone faithful, available, willing to learn; and passionate about taking the Gospel Truth to the world.
Application Tips:
- Use a computer, not a hand-held device to apply
- Use Chrome as your browser
- Always Sign Into the portal or create an account first before trying to fill out an application
- Use the NEXT and PREVIOUS buttons on the bottom of the application to navigate instead of the back button on your browser.
- Select an option for each drop-down question
- If you SAVE and want to come back later, use the NEXT and PREVIOUS buttons on the bottom of the page to navigate instead of the tabs on top.
