What are the responsibilities and job description for the Client Relations Manager position at Andrews & Associates I.T. Solutions, LLC?
Company: Andrews & Associates
Location: Amarillo, TX
Reports to: Director of Client Relations
Andrews & Associates Company Overview
At Andrews & Associates, we are a highly reputable and established managed service provider located at 6117 W. Amarillo Blvd. in Amarillo, Texas. With a proud decade-long history, we have built a strong foundation of trust and reliability among our diverse clientele. Our organization values excellence, teamwork, and continuous learning, and we take pride in offering top-notch services to our diverse customer base.
Job Summary
We are seeking a skilled and enthusiastic Client Relations Manager to join our team. In this pivotal role, you will maintain and strengthen client relationships, ensuring their satisfaction and loyalty while driving company success. Reporting directly to the Director of Client Relations, you will oversee key client interactions, sales efforts, and customer service escalations with a focus on delivering exceptional results.
Key Responsibilities
- Maintain Customer Relationships: Build and nurture long-term relationships with clients to ensure ongoing satisfaction and loyalty.
- Conduct Regular Client Meetings: Schedule and lead meetings with clients to review their needs, address concerns, and identify opportunities for collaboration.
- Drive Sales: Identify and pursue sales opportunities within existing client accounts to contribute to revenue growth.
- Manage Customer Service Escalations: Serve as the primary point of contact for escalated customer service issues, resolving them efficiently and effectively.
- Collaborate with internal teams to align client expectations with company capabilities.
- Provide updates and insights to the Director of Client Relations on client activities and outcomes.
Qualifications
- Proven and verifiable customer service experience (minimum of 3-5 years preferred).
- Excellent communication and interpersonal skills to effectively engage with clients.
- Strong problem-solving skills with a proactive, customer-first approach.
- Ability to manage multiple priorities and work both independently and collaboratively.
- Must successfully pass an FBI background check.
What We Offer
- Opportunity to work with a dynamic and supportive team in a collaborative environment.
- Continuous learning and skill development opportunities to stay at the forefront of the IT and media industries.
- Exposure to a wide range of technologies and diverse client environments, ensuring your work remains exciting and challenging.
- Competitive salary and benefits package.
- Chance to contribute to the success of diverse businesses by delivering exceptional IT and media solutions.
How to Apply
To apply, please send your updated resume and a cover letter highlighting your relevant experience and accomplishments to career@andrewsama.com. We look forward to receiving your application and exploring the potential of having you join our dynamic team!
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Amarillo, TX 79106 (Preferred)
Work Location: In person
