What are the responsibilities and job description for the Level 2 IT Technician position at Andrews & Associates I.T. Solutions, LLC?
Position: Level 2 Technician
Are you a skilled and passionate IT professional looking to take the next step in your career? Do you thrive in a dynamic environment, solving complex technical challenges and delivering exceptional customer service? If so, we have an exciting opportunity for you to join our team as a Level 2 Technician at our fast-growing Managed Service Provider (MSP) IT company.
Andrews & Associates Company Overview:
At Andrews & Associates, we are a highly reputable and established managed service provider located at 6117 W. Amarillo Blvd. in Amarillo, Texas. With a proud decade-long history, we have built a strong foundation of trust and reliability among our diverse clientele. Our organization values excellence, teamwork, and continuous learning, and we take pride in offering top-notch services to our diverse customer base.
Job Overview:
As a Level 2 Technician, you will play a vital role in our MSP's technical team. Your primary responsibility will be to provide advanced IT support and troubleshooting for our diverse client base. You will work closely with Level 1 technicians, engineers, and project managers to resolve escalated issues and ensure our client's technology infrastructure remains stable and secure.
Key Responsibilities:
- Respond promptly and professionally to escalated support tickets and requests from Level 1 technicians.
- Troubleshoot and resolve complex hardware, software, and network issues for clients.
- Perform system and network diagnostics to identify root causes and implement effective solutions.
- Assist in deploying, maintaining, and managing client IT environments, including servers, workstations, and network equipment.
- Collaborate with Level 3 technicians and engineers on more complex projects and technical challenges.
- Document all support activities, ensuring accurate and up-to-date records.
- Proactively identify potential issues and provide recommendations to improve clients' IT infrastructures.
- Participate in on-call rotation for after-hours support when required.
Requirements:
- Minimum of 3 years of experience in a technical support role, preferably within an MSP environment.
- Strong knowledge of Windows and/or macOS operating systems.
- Experience with Active Directory, Group Policy, and user management.
- Proficient in troubleshooting hardware, software, and network issues.
- Working knowledge of cloud-based telephony system implementation and troubleshooting.
- Familiarity with cloud services, such as Microsoft 365 or Google Workspace.
- Understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, etc.
- Basic knowledge of server administration and virtualization technologies (e.g., VMware, Hyper-V).
- Excellent communication and customer service skills.
- Industry certifications such as CompTIA A , Network , or Microsoft certifications are a plus.
- Effective communication skills to interact with clients, team members, and stakeholders.
Why Join Us:
- Opportunity to work with a dynamic and supportive team in a collaborative environment.
- Continuous learning and skill development opportunities to stay at the forefront of the IT industry.
- Exposure to a wide range of technologies and client environments, keeping your work exciting and challenging.
- Competitive salary and benefits package.
- Chance to contribute to the success of diverse businesses by delivering exceptional IT solutions.
If you are a passionate and driven Network Engineer with a proven track record of excellence, we invite you to join our team and make a significant impact on our client’s network infrastructure. Apply now and become an important part of our unique culture!
To apply, please send your updated resume and a cover letter highlighting your relevant experience and accomplishments to career@andrewsama.com. We look forward to receiving your application and exploring the potential of having you on board as part of our dynamic team!
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Experience:
- Help desk: 1 year (Required)
- Windows: 3 years (Preferred)
Work Location: In person
