Front Desk Agent

Description

We are seeking career-oriented, hospitality-focused individuals to join our team as Concierge and Front Desk Team Members. As the “face” of our property, you will provide guests with a warm welcome, exceptional service, and seamless coordination of all front desk activities, including reservations, guest services, and administrative tasks. This role emphasizes guest experience, with a focus on attention to detail, professionalism, and teamwork. Overnight shifts may be required based on staffing needs and guest booking levels.

Key Responsibilities:

• Guest Experience Excellence: Provide outstanding service by maintaining a strong knowledge of the property, its amenities, local attractions, and Food & Beverage offerings. Continuously strive to exceed guest expectations.
• Warm Hospitality: Welcome guests with a positive attitude, courteous demeanor, and a focus on creating memorable experiences.
• Communication: Maintain constant and clear communication with guests, teammates, and management. Proactively share updates and ensure smooth coordination.
• Organization & Cleanliness: Ensure all guest-facing and back-of-house areas are clean, organized, and inviting.
• Administrative Accuracy: Handle reservations, financial transactions, and property management system (PMS) tasks with precision and attention to detail.
• Support Across Departments: Collaborate with colleagues to support other departments as needed, ensuring a seamless guest experience.
• Team Participation: Actively engage in team meetings and training sessions, contributing to a culture of continuous improvement and innovation.
• Flexibility: Be prepared to adapt to varying schedules, including day, evening, and overnight shifts as business demands.

What We’re Looking For:

• Strong verbal and written communication skills.
• A passion for hospitality and creating exceptional guest experiences.
• An eye for detail and the ability to maintain high standards of organization and cleanliness.
• Collaborative spirit and willingness to assist in various roles when needed.
• Positive attitude, professionalism, and a commitment to learning and growth.

Benefits:

• Competitive pay starting at $19.00 per hour (based on experience).
• Full-time benefits package, including:
  • 401(k) with matching
  • Health, dental, and vision insurance
  • Paid time off and parental leave
  • Employee discounts at Easton Porter Group properties
  • Referral program

Schedule:

• 8-hour shifts with potential day, evening, night, and overnight shifts.
• Weekend and holiday availability required.

Join our team and bring your passion for hospitality to a dynamic environment where every team member is empowered to deliver exceptional guest experiences. Your enthusiasm and commitment to excellence will be at the heart of creating lasting memories for our guests.

Salary : $19