Customer Service Support

Company Overview

Andronaco Industries is a group of global manufacturing companies dedicated to providing innovative engineered products and specialty systems across various markets, including pharmaceutical, chemical, steel, wastewater, and energy. We pride ourselves on our commitment to ethical standards and customer satisfaction.

WHY THIS ROLE MATTERS

The mission of this role is to drive customer satisfaction and retention by supporting a team to deliver exceptional service and resolve issues efficiently. This role enhances operational efficiency and aligns service initiatives with broader company objectives. By continuously monitoring performance metrics and ensuring compliance with established protocols, we maintain consistent service quality. Additionally, by fostering a positive team environment, we contribute to a motivated workforce, ultimately supporting our organization's growth and success in the competitive manufacturing industry.

YOUR PRIMARY RESPONSIBILITIES

Enhance customer satisfaction by actively engaging with and following up on all customer inquiries and issues through phone and email to ensure exceptional service and efficient resolution.

· Respond promptly to customer inquiries to maintain high service standards.

· Monitor communication channels to ensure consistent service quality.

· Coordinate with other departments to expedite issue resolution.

· Ensure staff adherence to all written operational processes to meet regulatory compliance.

· Develop strong Standard Operating Procedures (Work Instructions) for team to be trained to.

· Align with customer service goals with strategic company objectives.

· Identify opportunities for service-driven growth.

Necessary Skills:

· Customer Inquiry Resolution (Proficient)

· Operational Alignment (Proficient)

· Adaptability Implementation (Proficient)

MINIMUM QUALIFICATIONS FOR THE ROLE

1. At least one previous role where knowledge of Excel, MRP Systems, Outlook, or Adobe were acquired. Salesforce is a plus.

2. At least one previous role involving customer service, team leadership, or administrative assistance.

If you are passionate about providing outstanding customer service in a dynamic manufacturing environment, we invite you to apply today and become a vital part of the Andronaco Industries team!

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Ability to Relocate:

• Grand Rapids, MI 49512: Relocate before starting work (Required)

Work Location: In person

Salary : $20