What are the responsibilities and job description for the Client Management Representative position at Andvaris?
Start Date: 03/31/2025
Pay: Between $23.50 to 25.00 an hour
Job Overview:
We are seeking a Client Management Representative (Temporary Support) to provide dedicated assistance to our client, Miami Dade County. This role delivers exceptional service to the client and its enrolled members at their worksite or in an AvMed office. The individual will support AvMed’s Client Management Department by assisting with retention, servicing, and renewal functions for the assigned commercial book of business.
Schedule and Shift:
- Monday to Friday: 8:30 AM - 5:00 PM
- Full-time
Primary Job Responsibilities:
-
Act as the first point of contact for resolving day-to-day client issues, escalating as needed, and recommending practical solutions.
- Serve as a liaison between the client and AvMed departments to ensure prompt and accurate issue resolution.
- Educate benefits administrators and staff on AvMed products, policies, and procedures.
- Establish and maintain strong relationships with client administrators, staff, and employees.
- Provide personalized assistance to employees and administrators regarding health plans, benefits, and copayments.
- Guide members using the online provider directory and locating in-network physicians, facilities, and other healthcare providers.
- Research and resolve claims-related inquiries efficiently.
- Distribute forms and benefit packages to employees as needed.
- Support the Client Management team in planning and coordinating the annual renewal process, ensuring retention and growth objectives are achieved.
- Assist in open enrollment meetings, explaining benefits and enrollment procedures clearly to employees.
- Facilitate enrollment processes, ensuring proper documentation and compliance.
- Organize and support wellness initiatives like health fairs, informational meetings, and other engagement activities.
Qualifications:
- Minimum of 2 years of experience in Customer Service, preferably within the healthcare industry.
- Strong problem-solving and decision-making skills to assess issues and determine the best action.
- Excellent communication and interpersonal skills to effectively engage with clients, administrators, and members.
- Knowledge of health benefits, claims processing, and member services is a plus.
- Ability to educate and guide members on plan usage, provider access, and claims resolution.
- Proficiency in Microsoft Office Suite and familiarity with online health plan tools.
- Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment.
Qualifications:
- PTO (Paid Time Off)
- 401k
Salary : $24 - $25
