What are the responsibilities and job description for the Director of Operations and Strategic Growth position at Andy Frain Services?
The Director of Operations and Strategic Growth reports directly to the Vice President and plays a pivotal role in supporting our national portfolio of diverse security and safety operations across multiple clients and industries. This individual will oversee Sports & Entertainment and Commercial operations in the Chicagoland market, providing strategic and operational support to other regional teams while fostering collaboration across departments and client portfolios.
Key Responsibilities
- Drive operational excellence by ensuring performance objectives and contract Key Performance Indicators (KPIs) are consistently met.
- BUILD STRONG RELATIONSHIPS with client leadership through regular communication and partnership.
- Lead strategic planning initiatives, including revenue growth strategies, cost optimization, and labor expense management to meet financial performance goals.
- Mentor and develop subordinate managers, fostering a high-performance culture and strong leadership pipeline.
- This role demands strong leadership, strategic vision, and an ability to manage complex, multi-client environments effectively.
Considerations: Must be willing to travel up to 50% of the time to ensure success in this dynamic role.
Program Development and Service Quality
- Evaluate service quality and take corrective actions as needed to maintain high standards.
- Ensure compliance with all client contractual requirements.
- Track and measure contract-level KPIs, preparing detailed reports and analyses for quarterly service reviews.
- Establish and pursue weekly, monthly, and quarterly operational and financial goals.
- Provide regular updates to senior leadership using detailed reports, metrics, and other tools.
Leadership Communication and Financial Management
- Keep the Vice President informed of regional operational and financial performance, highlighting any deficiencies and recommending corrective actions.
- Monitor budgeted costs against actual expenditures and analyze financial and operational indicators to drive continuous improvement.
- Evaluate industry and business trends for potential impacts and growth opportunities.
Technical Proficiency
- Demonstrate advanced proficiency in Microsoft Office applications, especially Excel and PowerPoint.
