What are the responsibilities and job description for the Senior Operations Director position at Andy Frain Services?
Company Overview
Andy Frain Services is a leading provider of security and safety services. We offer a wide range of solutions to clients across various industries.
Job Description
The Senior Operations Director reports directly to the Vice President and is responsible for supporting a national portfolio of diverse security and safety operations across multiple clients and industries. The AVP will directly oversee Sports & Entertainment and Commercial operations in the Chicagoland market and provide strategic and operational support to other regional teams, working collaboratively across departments and client portfolios.
Driving operational and administrative excellence, ensuring performance objectives and contract KPIs are consistently achieved.
· Building and maintaining strong relationships with client leadership through regular communication and partnership.
· Leading strategic planning initiatives, including revenue growth strategies, cost optimization, and labor expense management to meet financial performance goals.
· Mentoring and developing subordinate managers, fostering a high-performance culture and strong leadership pipeline.
· This role demands strong leadership, strategic vision, and an ability to manage complex, multi-client environments effectively.
Considerations: Must be willing to travel up to 50% of the time
Administrative Excellence
Evaluate service quality and take corrective actions as needed to maintain high standards. Ensure compliance with all client contractual requirements. Track and measure contract-level KPIs, preparing detailed reports and analyses for quarterly service reviews. Establish and pursue weekly, monthly, and quarterly operational and financial goals. Provide regular updates to senior leadership using detailed reports, metrics, and other tools.
Andy Frain Services is a leading provider of security and safety services. We offer a wide range of solutions to clients across various industries.
Job Description
The Senior Operations Director reports directly to the Vice President and is responsible for supporting a national portfolio of diverse security and safety operations across multiple clients and industries. The AVP will directly oversee Sports & Entertainment and Commercial operations in the Chicagoland market and provide strategic and operational support to other regional teams, working collaboratively across departments and client portfolios.
Driving operational and administrative excellence, ensuring performance objectives and contract KPIs are consistently achieved.
· Building and maintaining strong relationships with client leadership through regular communication and partnership.
· Leading strategic planning initiatives, including revenue growth strategies, cost optimization, and labor expense management to meet financial performance goals.
· Mentoring and developing subordinate managers, fostering a high-performance culture and strong leadership pipeline.
· This role demands strong leadership, strategic vision, and an ability to manage complex, multi-client environments effectively.
Considerations: Must be willing to travel up to 50% of the time
Administrative Excellence
Evaluate service quality and take corrective actions as needed to maintain high standards. Ensure compliance with all client contractual requirements. Track and measure contract-level KPIs, preparing detailed reports and analyses for quarterly service reviews. Establish and pursue weekly, monthly, and quarterly operational and financial goals. Provide regular updates to senior leadership using detailed reports, metrics, and other tools.