What are the responsibilities and job description for the Assistant Vice President of Security Operations position at Andy Frain?
Job Title : Assistant Vice President of Security Operations
Location : Aurora, IL
Job Summary :
As the Assistant Vice President of Security Operations, you will play a crucial role in shaping a national portfolio dedicated to security and safety across various clients and industries. Reporting directly to the Vice President, you will manage Sports & Entertainment and Commercial operations in the Chicagoland area while providing essential strategic and operational support to regional teams. This position requires a deep commitment to driving operational excellence and establishing robust client partnerships.
Key Responsibilities :
Enhance operational and administrative efficiency, ensuring consistent achievement of performance objectives and contract KPIs.
Forge and maintain strong relationships with client leadership through proactive communication and collaboration.
Lead strategic initiatives focused on revenue growth, cost optimization, and labor expense management to ensure financial goals are met.
Mentor and develop subordinate managers, cultivating a culture of performance excellence and leadership.
Craft and implement strategies aimed at improving service delivery and operational efficiency across all engagements.
This role requires exceptional leadership skills, strategic foresight, and a proven ability to manage complex, multi-client environments.
Considerations : Must be willing to travel up to 50% of the time.
Additional Responsibilities :
Program Development and Service Quality : Design and oversee security and safety programs to guarantee outstanding service delivery. Assess service quality and implement improvements as necessary.
Client Relations and Customer Satisfaction : Engage with clients for feedback, enhance satisfaction, and ensure their needs are addressed. Hold regular meetings and update leadership on customer engagement and results.
Administrative Excellence : Maintain compliance with all client contractual obligations. Monitor and report contract-level KPIs, preparing comprehensive reports and analyses for quarterly service reviews.
Goal Setting and Reporting : Define and pursue operational and financial goals on a weekly, monthly, and quarterly basis. Provide updates to senior leadership with detailed metrics and reports.
Operational Efficiency : Identify and implement opportunities to boost efficiency and productivity within the organization.
Collaboration : Work alongside internal departments to synchronize efforts and meet organizational objectives.
Team Leadership and Development : Mentor direct reports to help them achieve performance objectives and efficiently manage their teams.
Leadership Communication : Keep the Vice President updated on regional operational and financial performance, noting deficiencies and proposing corrective actions.
Strategic Planning : Formulate and realize strategies that enhance operational processes and business outcomes.
Industry Expertise : Remain informed about industry standards, security trends, competing technologies, and market demographics to underpin business strategy and growth.
Financial Management : Oversee budget adherence by analyzing financial and operational indicators for continuous improvement opportunities.
Market Analysis : Study industry and business trends to identify potential impacts and growth opportunities.
Technical Proficiency : Demonstrate advanced skills in Microsoft Office applications, particularly Excel and PowerPoint.
Additional Duties : Perform other necessary tasks to meet organizational objectives.
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