What are the responsibilities and job description for the Automotive Service Advisor position at Andy Mohr Buick GMC?
Andy Mohr Buick GMC is now seeking skilled and customer-oriented Service Advisors to join our team! As a Service Advisor, you will be responsible for providing exceptional customer service and acting as a liaison between customers and our automotive service department. Your role will involve assessing customer needs, recommending appropriate automotive services, and ensuring customer satisfaction.
If you have at least 5 years experience as a Service Advisor at a domestic dealership- APPLY NOW! Andy Mohr Automotive group is the largest volume car dealership group in the state of Indiana. With our high volume of vehicles sold and heavy traffic from loyal customer we need the right Service Advisors for the job!
Responsibilities:
- Greet customers and provide a warm welcome to the service department
- Listen to customers' concerns and accurately document their vehicle issues
- Conduct thorough vehicle inspections to identify necessary repairs or maintenance
- Provide detailed explanations of recommended services and associated costs
- Prepare accurate service estimates and obtain customer approval for repairs
- Schedule appointments for service and coordinate with technicians to ensure timely completion of work
- Keep customers informed of the status of their vehicles throughout the repair process
- Address any customer questions or concerns promptly and professionally
- Maintain accurate records of customer interactions, service history, and repairs performed
- Collaborate with the service team to ensure efficient workflow and exceptional customer satisfaction
Experience:
- 5 years experience in a similar role as a Service Advisor or Service Writer
- Dealership experience required
- Strong mechanical knowledge and understanding of automotive systems
- Familiarity with auto body repair, automotive service, and suspension components
- Knowledge of automotive repair terminology and processes
- Proficiency in service writing and estimating repairs
- Ability to effectively communicate technical information to customers in a clear and understandable manner
- Excellent problem-solving skills and attention to detail
- Strong organizational skills with the ability to prioritize tasks in a fast-paced environment
BENEFITS:
- Medical, Dental, & Vision benefits
- Accrued Vacation Time
- 401K Plan
- Life & Disability Insurance
- Extensive training and support
- Employee vehicle purchase plans
- Discounts on products and services
If you have a passion for providing exceptional customer service, possess automotive knowledge, and enjoy working in a dynamic team environment, we encourage you to apply for the position of Service Advisor. Join our team today!
Job Type: Full-time
Pay: $50,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Experience:
- Service Advisor: 5 years (Required)
Ability to Commute:
- Fishers, IN 46038 (Required)
Work Location: In person
Salary : $50,000 - $125,000