What are the responsibilities and job description for the Customer Service Rep position at Andy Mohr?
Job Summary
Andy Mohr Nissan is looking for a motivated and enthusiastic Customer Service Representative to join our growing BDC (Business Development Center) team. In this role, you will be the first point of contact for our clients who reach out via phone or an internet request, providing exceptional service and support. Your primary responsibilities will include responding to customer questions, assisting in resolving issues, and ensuring a positive experience with our overall vehicle sales process. The ideal candidate will possess strong communication skills, a customer-focused mindset, knowledge in communication systems, and the ability to analyze and address client needs effectively. If you are looking for a great place to begin your career in the Automotive industry please send us your resume today! We are the largest dealer group in the state of Indiana and we have many opportunities for advancement with our staff.
Duties
- Communicate clearly and effectively via phone, email, and text/chat.
- Deliver outstanding client services by understanding customer needs and providing tailored solutions.
- Conduct outbound calling to follow up on customer inquiries or feedback.
- Collect information on issues and/or complaints from customers
- Maintain accurate records of interactions in our CRM.
- Collaborate with team members to enhance the overall customer experience.
- Provide sales support by setting appointments for the sales team.
- Assist in training new team members on best practices in customer support.
Requirements
- Strong communication skills in English; bilingual or multilingual abilities are a plus.
- Previous experience in customer support or client services is preferred.
- Proficiency in using computer systems for data entry and record keeping.
- Ability to analyze information quickly and make informed decisions.
- Experience with outbound calling is advantageous.
- A positive attitude, patience, and empathy when dealing with customers are essential traits.
- Flexibility to work various shifts as needed to accommodate business hours.
Join us in delivering exceptional service that makes a difference!
Job Type: Full-time
Pay: $20.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
Shift:
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $20 - $28
