What are the responsibilities and job description for the Service Advisor position at Andy's Automotive Inc.?
Job Summary
We are seeking a dedicated and knowledgeable Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support throughout their automotive service experience. This role requires a strong understanding of automotive repair processes and excellent communication skills to effectively relay information between customers and technicians.
Responsibilities
- Greet customers promptly and professionally, assessing their service needs.
- Provide detailed explanations of services required, including auto body repair, shocks and struts, and general vehicle maintenance.
- Prepare accurate estimates for services needed, utilizing skills in auto estimating and service writing.
- Manage cash handling transactions efficiently while ensuring customer satisfaction.
- Collaborate with technicians to align on repair timelines and communicate updates to customers.
- Maintain a clean and organized service area, ensuring all tools and equipment are in good working order.
- Follow up with customers post-service to ensure satisfaction and address any further needs.
- Stay current on automotive trends and technology to provide informed recommendations.
Skills
- Strong mechanical knowledge with experience in automotive service and vehicle maintenance.
- Proficiency in auto body repair techniques and familiarity with aligning vehicles.
- Experience in automotive sales is a plus, enhancing the ability to upsell services effectively.
- Excellent communication skills to articulate technical information clearly to customers.
- Detail-oriented with strong organizational skills for managing multiple customer requests simultaneously.
- Ability to work well under pressure in a fast-paced environment while maintaining professionalism.
Join our team as a Service Advisor where your expertise will contribute significantly to our commitment to delivering outstanding automotive service.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- No weekends
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Sparks, NV 89431 (Required)
Ability to Relocate:
- Sparks, NV 89431: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $80,000