Dispatch Manager

• Oversee and direct daily dispatch operations, ensuring timely execution of delivery schedules and optimal resource utilization.
• Supervise, train, and support dispatch personnel, enforcing performance standards and promoting a culture of operational excellence.
• Monitor and manage employee scheduling, shift coverage, and time-off requests to ensure adequate staffing levels at all times.
• Ensure accurate entry and tracking of PTO requests, verifying that all absences are properly documented and communicated.
• Pull and analyze call logs, dispatch data, and system reports to identify trends, optimize performance, and address operational gaps.
• Compile and distribute routine reporting on key dispatch metrics, driver activity, response times, service outcomes, and compliance adherence.
• Enforce adherence to DOT regulations, company safety policies, and all applicable transportation laws.
• Investigate and resolve claims involving cargo loss/damage, accidents, and service disputes in coordination with internal departments and external partners.
• Coordinate with operations, customer service, and drivers to maintain clear communication, minimize service disruptions, and ensure client satisfaction.
• Recommend and implement continuous improvements in dispatch procedures, personnel coverage, and reporting accuracy.

• High school diploma or equivalent required; associate or bachelor’s degree in logistics, transportation, or business preferred.
• Minimum of 2 years’ experience in dispatch or fleet coordination within OTR trucking or heavy hauling; supervisory experience preferred.
• Demonstrated knowledge of DOT compliance, safety standards, and claims processing in a transportation setting.
• Proficient in the use of dispatch software, GPS tracking systems, and Microsoft Office, particularly Excel for reporting.
• Experience managing scheduling, coverage, and personnel availability in a 24/7 or dynamic operational environment.
• Strong reporting and analytical skills, with the ability to extract actionable insights from operational data.
• Excellent communication, organizational, and problem-solving abilities.
• Proven leadership with a collaborative mindset and the ability to hold teams accountable.

• 401(k) Retirement Plan – 100% match on the first 3%, plus 50% match on the next 2% of employee contributions
• Company-Paid Health Insurance – Comprehensive medical coverage; optional dental and vision available
• Paid Time Off (PTO) – Generous leave policy to support work-life balance
• Paid Holidays – Six (6) company-designated holidays annually

Salary : $70,000 - $80,000