What are the responsibilities and job description for the Manager, Fulfillment Administration (11:00AM - 7:30PM EST) position at AnewHealth?
AnewHealth is one of the nation's leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs-wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
The Manager, Fulfillment Administration, is an on-sits position reporting to the Lab SVP is a key role and a clear stepping-stone to future leadership positions within the pharmacy. The objective of this position is to both provide hands-on support and lead a group of administrative technicians to manage workflow, timeliness and quality of deliveries and service from the fulfillment center. Previous pharmacy fulfillment experience is helpful but not mandatory for this position. Extensive on-site training and development will be provided for this important leader. The goal of this position is to ensure all orders where inventory is available are administratively cleared through our Coreflex software and are shipped on time. This individual will also ensure processes are in place for seamless communications with the call center and required information is passed to the call center for client engagement. A "clear" and resolved order backlog by the end of each operating day is crucial.
Responsibilities
- Monitor the fulfillment order backlog for inventory availability and allocation in our Coreflex operating software Lead team of individuals working through the order backlog in the Coreflex system to ensure new products are added, inventory allocations are reallocated / redirected to critical orders
- Dotted line leadership of technicians and processes associated with the "Exceptions" station in the lab to ensure loop closure, communication and order delivery
- Ensure order changes, cancellations and follow-ups occur for fulfillment-initiated order changes as well as call center directed order changes and expedites Monitor tote workflow in available analytics tools to adjust the flow of orders being inducted into the automated fulfillment system to maximize line efficiency and avoid bottlenecks
- Ensure that there is total end of day order clearance and needed communications have been made with the call center for any delivery exceptions
- Develop and maintain operating procedures for this administrative team and that training and change management are executed immediately and with excellence
Critical KPI's
Previous Experiences and Traits Beneficial to this Position
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.
