Pharmacy Technician - Patient Processing

Process and prepare Cycle fill and daily orders for the Floor to package by: a) Setting up and profiling new facilities (only when directed) and new customers, b) Receiving and profiling new orders, c) Obtaining and profiling refill orders, d) Maintaining accurate drug profiles and medical records, e) Printing required forms

Provide exceptional customer service through daily contact with facilities.

Resolve billing issues as needed.

Be familiar with the operation of the pharmacy computer system and the packaging options and requirements.

Help maintain a clean, well-organized pharmacy with efficient workflow and outstanding customer service.

Follow the direction of SafeDose Management, Director of Pharmacy, Staff Pharmacists, Pharmacy Technician Manager and Floor Team Leader in a timely, efficient manner; willingly assist in company and departmental matters or work in any area of the pharmacy when necessary.

Pharmacy Knowledge: Understanding of standards of patient confidentiality and ethics governing pharmacy practice; working knowledge of pharmaceutical-medical terminology, abbreviations, and symbols commonly used in prescriptions and drug orders; working knowledge of the general storage, packaging and labeling requirements of drugs, prescriptions and drug orders; ability to perform arithmetic calculations required for usual dosage determinations; working knowledge and understanding essential to functions related to drug purchasing and inventory control; follows all state and federal laws and regulations pertaining to the practice of pharmacy.

Analytical: Uses intuition and experience to complement data.

Communication: Communicates effectively, verbally and in writing.

Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs.

Organization: Prioritizes work activities; uses time efficiently using initiative and judgment in dealing with workflow and uncertain situations; works effectively under narrow time limitations.

Quality/Quantity: Follows verbal and written instructions; maintains effective work relations with those encountered in the course of employment; looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; meets productivity standards and strives to increase productivity; is polite, dependable, honest, and trustworthy.

Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully: Develops alternative solutions: Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Organization: Prioritizes work activities; Uses time efficiently using initiative and judgment in dealing with workflow and uncertain situations; Works effectively under narrow time limitations.

Technical Skills: Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentially; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Teamwork: Exhibits objectively and openness to others’ views; Gives and welcomes feedback: Contributes to building a positive team spirit.

Diversity: Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Supports affirmative action and respects diversity.

Ethics: Treats people with respect; Works with integrity and ethically: Upholds organizational values.

Planning/Organizing: Uses time efficiently.

Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Attendance/Punctuality – Is consistently at work and on time.

Dependability – Follows instructions, responds to management direction.

Initiative – Asks for and offers help when needed.

Education and/or Experience: To be eligible to perform the functions and duties of a pharmacy technician, an individual must possess the following qualifications, which shall be ascertained and documented by the pharmacists that qualifies the pharmacy permit: The individual must not have been convicted of a crime that has a direct bearing on the individual’s ability to work with legend drugs or controlled substances. The individual must be a high school graduate or have successfully completed a General Education Development program. The individual must complete an approved HIPAA training program.

Licenses: The individual must have received their Indiana State Pharmacy Technician license or have applied for a temporary license and must be eligible to receive their license within 30 days of employment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.