What are the responsibilities and job description for the Home Care Client Coordinator position at Angel Caregivers - Harwood Heights, IL?
Benefits:
- Illinois Secure Choice
- Paid time off
- Training & development
We're looking for a dedicated Client Coordinator to make a positive impact on our clients' lives! The Home Care Client Coordinator is responsible for managing client relationships from initial intake to ongoing care, ensuring quality home care service and maintaining accurate records. They serve as the primary point of contact for clients, industry partners, and care providers, providing exceptional support and managing their care journey.
Responsibilities
- Welcomes individuals, clients, applicants and caregivers to the company.
- Schedules appointments for consultations and intake procedures
- Organizes and maintains documentation packets for onboarding processes and data workflows.
- Coordinates with the care team to ensure accurate care plan and staffing assignments.
- Enters client's information accurately into the company's database system.
- Follows up with pending applicants daily, ensuring timely conversion of caregivers to assign.
- Collaborate with the team in understanding data requirements and ensuring data completeness and accuracy.
- Assist in managing and timely inputs of document on the Client Onboarding
- Works as expected with the team for compliance of any documentation and/or regulatory requirements.
- Addresses any client or caregiver complaints or concerns with both empathy and professionalism.
- Participate in any "on the field job fair" events to potentially recruit caregivers.
- Perform clerical works, such as but not limited to, data filing, copying, or faxing, as needed.
- Develop, participate and collaborate in care planning to ensure that we are providing accurate and quality service to clients.
Qualifications
A. Education, Training and Certification:
A. Education, Training and Certification:
- High School Diploma or equivalent required, Associate Degree has an advantage
- Valid Driver’s License
B. Experience:
- Minimum of 2 years of experience in a customer service role, preferably in healthcare, home care or other related industries.
C. Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills
- Ability to build rapport with clients
- Excellent ability in managing sensitive and confidential situations with tact and professionalism
- Ability to prioritize and multitask
- Proven experience with data imputation techniques such as missing data handling and outlier detection.
- Attention to detail and accuracy in data management
- Familiarity with data privacy, HIPAA regulations, and maintaining patient confidentiality in a home care setting is a PLUS
- Positive and professional demeanor
- Strong organizational, attention to details, and time management skills
- Proficiency in MS Office Suite, Google Docs & Sheets, including basic formulas, functions, data validation, and collaboration features
D. Physical Demand:
Work requires sitting, standing, and/or walking for periods of five hours or more, moving and examining objects at high and low reach, and reading for periods of three hours or more
Expected hours: 40 per week
Schedule:
Schedule:
9AM - 5:30 PM, 8 hour shift with unpaid lunch break
Day shift
Monday to Friday alternate every other weekend
Salary : $18
