What are the responsibilities and job description for the Front Office Manager position at Angel Fire Resort?
Front Office Manager
We are seeking a Front Office Manager to oversee the daily operations of our front desk, housekeeping, and reservations. The ideal candidate will have a strong background in hospitality management and possess excellent communication and organizational skills. This position will play a key role in the success of our rental reservations and guest experiences.
Base Pay : Depends on experience
Location : Angel Fire Resort
Employee Type : Salary, exempt
Job Category : Full Time, Year Round
Required Certs or Licenses : Driver's License
Leadership Responsibilities : Yes
Attendance : Regular, predictable, punctual, flexible, and in-person attendance is essential, includes weekends and holidays
Minimum Age : 21
Estimated start date : Now Hiring
Essential Duties and Responsibilities include the following :
other duties may be assigned)
- Manage and supervise front desk, housekeeping, reservations, and rental management staff
- Ensure guest satisfaction by providing exceptional customer service
- Oversee the reservation process and ensure accuracy of all bookings
- Manage rental properties and ensure they are properly maintained and cleaned
- Handle guest complaints and resolve issues in a timely and professional manner
- Develop and implement policies and procedures to improve efficiency and productivity
- Train and develop staff to ensure they are knowledgeable and capable of performing their duties
- Monitor and manage department budgets and expenses
- Collaborate with other departments to ensure seamless operations
Qualifications :
About Angel Fire Resort :
Angel Fire Resort is a top year-round mountain resort destination in New Mexico. The resort is situated at over 8,600' elevation in the Southern Rocky Mountains, 30 minutes east of Taos and has views of Wheeler Peak, the highest point in New Mexico. Employees come from all over the world for our winter and summer seasons, which makes for a unique and diverse team to work with. Angel Fire strives to offer the best value and choice for family outdoor recreation activities to its members, guests and visitors-including skiing, snowboarding, tubing, sledding, golf, mountain biking, golf, disc golf, zip lines, tennis, fishing, hiking, premium RV sites, dining and more.
