What are the responsibilities and job description for the Property Management Office Coordinator position at Angel Fire Resort?
Property Management Office Coordinator
Applicants must possess strong customer service skills, in person as well as over the phone, be able to communicate effectively, and be able to maintain a positive attitude in a demanding environment. This position includes providing administrative support customers, providing customers with property management information, resolving customer complaints, assisting with special projects, and representing the resort as a whole. Our ideal candidate is a reliable team player who has an outgoing personality, a talent for multi-tasking, and a strong work ethic. This person must have excellent organizational skills, be comfortable undertaking a range of duties and works well alongside other property management staff.
Base Pay: Starts at $18/hr
Location: Angel Fire Resort
Employee Type: Hourly, Non-Exempt
Job Category: Full Time Year Round
A typical shift: 8am-5pm
Required Certs or Licenses: Current driver’s license with driving record insurable under resort insurance
Qualifications: Experience in property management and/or administration preferred
Min Age: 18 years old
Attendance: Regular, predictable, punctual, and in-person attendance is essential
Estimated start date: Now Hiring
Employee Housing Link: https://www.angelfireresort.com/work-for-us/employee-housing/
Benefits Link: https://www.angelfireresort.com/work-for-us/employee-benefits/
Essential Duties and Responsibilities include the following:
(other duties may be assigned)
- Greets guests upon arrival or by answering the phone to provide customer service.
- Answers customers’ questions about services offered, restrictions, resort amenities, and property management in general.
- Develops and maintains relationships with clients and customers.
- Supports and maintains client confidentiality at all times.
- Receives, distributes and forwards work order requests.
- Enters new customer data and maintains current homeowner and property information in system.
- Assists with making reservations.
- Computes bills, collects payments, and provides clients with confirmation of payment or reservation.
- Performs other clerical duties such as scheduling appointments, providing information to callers, composing and typing routine correspondence, filing documents, and reading and routing incoming mail.
- Files correspondence and property management documents in office filing system.
- Assists with assembling and mailing monthly statements.
- Provides daily money drops to accounting.
- Maintains key and lock control.
- Performs walk-throughs and inspections of units as needed.
Environment: This is a mostly indoor position. Must be able to sit and talk for long periods of time and occasionally lift/carry 30lbs.
Qualifications: Front Desk and Property Management experience is an advantage but not essential. Successful customer service experience and advanced PC software computing skills are required.
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About Angel Fire Resort:
Angel Fire Resort is a top year-round mountain resort destination in New Mexico. The resort is situated at over 8,600′ elevation in the Southern Rocky Mountains, 30 minutes east of Taos and has views of Wheeler Peak, the highest point in New Mexico. Employees come from all over the world for our winter and summer seasons, which makes for a unique and diverse team to work with. Angel Fire strives to offer the best value and choice for family outdoor recreation activities to its members, guests and visitors–including skiing, snowboarding, tubing, sledding, golf, mountain biking, golf, disc golf, zip lines, tennis, fishing, hiking, premium RV sites, dining and more.
Salary : $18
