What are the responsibilities and job description for the Ticket Office Cashier, Reservations and Fulfillment Agent position at Angel Fire Resort?
There are multiple positions within the Ticket Office, please read the descriptions listed below.
Base Pay: Starts at $16/hr
Location: Angel Fire Resort Ticket Offices
Employee Type: Hourly, non-exempt
Job Category: Summer Seasonal, with the potential to be year round
Leadership Responsibilities: No
Required Certs or Licenses: 1 year Customer Service
Attendance: Regular, predictable, punctual, and in-person attendance is essential, includes weekends and holidays as scheduled
Estimated start date: May 5th
Minimum Age: 16
Typical Shift: 7:30a-4:30p.
Qualifications: At least 1 year customer service. Computer skills: Spreadsheet & Word Processing Software, Google Drive
Employee Housing Link: https://www.angelfireresort.com/work-for-us/employee-housing/
Employee Benefits: https://www.angelfireresort.com/work-for-us/employee-benefits/
Ticket Cashier
Ticket Cashiers are responsible for selling lift tickets and season passes to customers. This position includes cash handling, operating a Point of Sales system, providing customers with resort information, answering guest questions, and resolving issues Applicants must possess strong customer services skills, be able to communicate effectively, and be able to maintain a positive attitude in a demanding environment.
In this role, a successful candidate:
- Has a strong attention to detail and works hard to get details correct by digging in and taking ownership for learning processes.
- Consistently arrives to work on time and maintains good hygiene.
- Has excellent computer skills and gets up to speed quickly.
- Goes above and beyond (smiles, is outgoing and friendly, engages the guest) to ensure a positive guest experience while maintaining quick transaction times, providing accurate information, and following policies and procedures.
- Interacts with co-workers and other team members in a friendly and helpful manner.
Essential Duties and Responsibilities include the following:
(other duties may be assigned)
- Cash Handling, credit card sales, and End of Day Reports
- Operate a Point-of-Sale system
- Provide customers with resort information
- Knowledgeable of all mountain activities
- Stay up to date with current events and sales packages
- Answer guest questions
- Resolve issues
- Coordinates pre-purchased tickets/packages
- Sells Season Passes
- Keeps track of promos, daily reports
- Cross Train with Reservations & Fulfillment
- Maintain a clean professional office space
Reservation Agent
The Reservation Agent provides guest service to customers making reservations for mountain activities. The successful candidate must possess strong sales and customer service skills, in person as well as over the phone, be able to communicate effectively, perform all tasks with complete accuracy, and be able to maintain a positive attitude in a demanding environment. This position will work closely with Fulfillment Agents and Ticket Cashiers.
In this role, a successful candidate:
- Has strong customer service skills and communicates clearly and effectively
- Consistently arrives to work on time and maintains good hygiene
- Has a passion for assisting customers and providing an excellent customer experience
- Is able to problem solve to find solutions
- Interacts with co-workers and other team members in a friendly and helpful manner
- Pays acute attention to detail to ensure accuracy
Essential Duties and Responsibilities include the following:
(other duties may be assigned)
- Speaks with guests by phone in a prompt and efficient manner to assist with accurate reservation selection, pricing, payment, and reservation confirmation, along with other pertinent information.
- Exhibits working knowledge of computers and printers as well as maintaining files and tracking systems.
- Stays educated on all of the products offered, including availability, restrictions, requirements, and prices.
- Implements internal and external customer communication, proper sales procedures in creating accurate reservations and in operating computer software and printers to store and receive reservation data.
- Makes changes to existing reservations as necessary, facilitates cancellations and refunds in compliance with company policies and processes.
- Will work closely with the other departments to ensure seamless customer service experience to guests.
Fulfillment Agent
The Fulfillment Agent is responsible for fulfilling reservations made online or by phone and will work closely with the Reservations and Ticket Cashiers. This role will consist of properly printing and preparing tickets, prepping guest packets, and reviewing and entering data. The successful candidate must be very detail orient, able to maintain accuracy in a fast-paced environment, and must an outgoing and friendly demeanor.
In these roles, a successful candidate:
- Has strong customer service and communication skills.
- Consistently arrives to work on time and maintains good hygiene.
- Pays very close attention to detail and ensures information is accurate.
- Interacts with co-workers and other team members in a friendly and helpful manner.
- Adapts to busy environment and is flexible to tasks assigned to them.
Essential Duties and Responsibilities include the following:
(other duties may be assigned)
- Reviews and audits orders prior to printing; This includes checking for proper arrival dates, age, height, weight, shoe size, phone numbers, email etc.
- Prints Lift Tickets, Lesson Tickets, Rental Slips, and may print Season Passes.
- Prepares packets 24 to 48 hours prior to arrival;
- Fulfills all other reservations and creates packets 24 to 48 hours in advance.
- Will also be responsible for keeping fulfillment area clean, neat, organized and well stocked. Must be able to consistently lift heavy objects (up to 50 lbs.).
- Checks to ensure 1 Risk Waivers are signed before distributing packets.
- Facilitates cancellations and refunds with the resolutions team.
- Will Send confirmations emails as needed.
About Angel Fire Resort:
Angel Fire Resort is a top year-round mountain resort destination in New Mexico. The resort is situated at over 8,600′ elevation in the Southern Rocky Mountains, 30 minutes east of Taos and has views of Wheeler Peak, the highest point in New Mexico. Employees come from all over the world for our winter and summer seasons, which makes for a unique and diverse team to work with. Angel Fire strives to offer the best value and choice for family outdoor recreation activities to its members, guests and visitors–including skiing, snowboarding, tubing, sledding, golf, mountain biking, golf, disc golf, zip lines, tennis, fishing, hiking, premium RV sites, dining and more.
Salary : $16
