Front office

Front Desk Responsibilities

• Turn off answering service
• Unlock doors & turn lights on (front desk & waiting rooms)
• Waiting rooms are clean & ready for pts.
• Check fax & distribute to appropriate person
• Daily collection day sheets ready
• Every pt. demos are signed & collect copies of insurance & photo ID cards
• Greet patients with a smile
• Collect patient’s copay
• Give appropriate paperwork for that appointment to be completed by patient/parent (i.e. questionnaires)
• Inform and collect patient’s outstanding balances
• All insurances verified & print demo's for the office that you are at for next day
• Work closely with medical and nursing staff to assure smooth patient flow and cut down on waiting time
• Communicate patient’s problem/complaint to the office manager
• Treat all patients with the utmost kindness and consideration, even in the most trying situations
• All new pt. paperwork entered and scanned correctly in OP within 48 hours
• Have new patient packets ready & all copies made for the next day
• Payments posted correctly on day sheets
• Waiting rooms picked up & chairs straighten up before leaving
• Turn phones onto answer service before leaving
• All trash from front desk & all bathrooms taken out
• If you are closing, please print schedule for all providers for next day

COMPETENCIES:

Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication-Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Diversity-Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.

Ethics-Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Safety and Security-Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability-Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Preferred Education and Experience

At least 1-2 years of related experience in medical field are preferred.

Work Authorization/Security Clearance (if applicable)

Equal Employment Opportunity

It is the policy of AKP to provide equal employment opportunity to all employees and applicants for employment and not to discriminate on any basis prohibited by law, including race, color, sex, age, religion, ancestry, national origin, marital status, veteran status, or other legally protected group status. It is our intent and desire that equal employment opportunities will be provided in employment, recruitment, selection compensation, benefits, promotion, demotion, layoff, termination and all other terms and conditions of employment. AKP is committed to this policy and its enforcement

Other Duties

Travel: Travel is required between the various Angel Kids Pediatrics locations at times.

Work Environment

This job operates in a professional medical office environment. This job also operates in a fast paced, highly customer service environment, working with Children and Family/ Guardian’s. This role routinely uses standard office equipment such as laptop computers and smartphones as well as medical equipment.

Physical Demands

While performing the duties and responsibilities of office manager, you will be required to stand, walk or sit for long hours. The employee must be able to occasionally move or lift at least 20 lbs. The employee must be able to communicate efficiently in front of large or small crowds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position expected to work 40 hours per week. The office hours are Monday through Friday, varying from 9am to 9pm with weekend hours. The manager may be needed during those hours but is expected to work between 8:30am to 6pm . Occasionally the manager may be needed to take calls on the weekend.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

Dental insurance

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Uniform allowance

Vision insurance

Healthcare setting:

Clinic

Outpatient

Private practice

Medical specialties:

Pediatrics

Schedule:

8 hour shift

Day shift

Evening shift

Monday to Friday

Overtime

Weekends as needed

Experience:

Customer service: 1 year (Preferred)

Medical terminology: 1 year (Preferred)

Computer skills: 1 year (Preferred)

Work Location: In person

About ANGEL KIDS PEDIATRICS, P A

As the largest pediatric clinic in Jacksonville, serving 10 locations with nearly 20,000 patients, Angel Kids Pediatrics believes that caring for children is a continual process, and should not be limited to just doctor's office visits during regular business hours. We believe that by providing excellent medical care in a family and community-based environment that we can grow healthy children who will become healthy adults. We uphold the highest standards of a patient-centered medical home that provides quality, personalized and effective medical care as if each family was part of our own. Equity, innovation, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reduce health disparities, and helping build a diverse and inclusive team environment.