What are the responsibilities and job description for the Guest Service Team Member position at Angel Lagoon?
Guest services
Provide each guest with legendary customer service while maintaining efficient and effective operation in all areas of guest services and the front office area. Knowledge of POS operations systems, dealing with guest concerns and complaints, answer incoming calls and direct accordingly.
Essential Position Responsibilities:
- Maintains a welcoming presence as the “first impression” for many guests, fellow associates and vendors. Maintains a welcoming presence to the property and in the front office area, especially when in view of guests. Immediately acknowledge guests, requests, and questions.
- Is neat and clean in appearance, wears proper uniform, name/ID badge, correct department footwear, and a smile.
- Provides excellent customer service that goes “above and beyond” the expectations of Angel Lagoon guests. Conducts themselves in a professional, courteous manner at all times. Immediately addresses all guest requests and follows through to ensure resolution and 100% satisfaction.
- Immediately addresses all guest requests or complaints and follows through to ensure resolution and 100% satisfaction.
- Practices excellent communication skills, shares information to other shifts and to management through use of the daily logbook or other approved channels. Communicates all necessary information to current or future guests to ensure maximum satisfaction and revenue potential.
- Has a thorough understanding of all systems used at the front office, including Toast POS System, the phone system, and intercom and paging system. Ensures the hotel equipment, such as fax machines, copiers and the PMS system are maintained properly and secured.
- Well informed and confident in ability to appropriately handle missing child alert.
- Follows procedure and reports all incidents or injuries to supervisor immediately.
- Provides input and ideas on the operation of the front office, participates in training initiatives and skill development, and provides feedback to improve the department.
- Completes any other task as requested by a supervisor, including the training new associates.
Job Types: Full-time, Part-time, Seasonal
Pay: $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
Ability to Commute:
- Dayton, TX 77535 (Required)
Ability to Relocate:
- Dayton, TX 77535: Relocate before starting work (Required)
Work Location: In person
Salary : $15
