What are the responsibilities and job description for the Bookie (Sportsbook Writer) position at Angel Of The Winds Casino Resort?
Starting Wage: $17.00/hr
Company Standards
At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.
Responsibilities
- Greets and interacts with guests in a friendly, professional, and attentive manner
- Handles complaints and difficult situations in a calm and patient manner
- Responsible for sharing up to date information on relevant sporting events with guests
- Communicate and promote our menu of sports, race & keno betting options to customers
- Accepts, verifies and writes sports, race & keno tickets for customers
- Knowledge of all sporting events and teams that can be wagered in the Sportsbook
- Maintains accurate ticket and cash transactions
- Follows all department and casino policies, procedures, and regulations as required
- Participates in special events, promotions and tournaments as requested
- Assists with other departments when needed
- Help to create a fun and consistent working environment for the team
- Has the drive and enthusiasm for own development
- Ensures high standards, shows initiative, proactivity and professionalism
- Ability to follow procedures correctly
- Ensures compliance with Tribal, State, Federal, and NIGC regulations
- Work nights, weekends and holidays as required
- Performs other duties as assigned
Qualifications
- Exceptional guest service skills required
- Minimum of 6 months prior experience working with the public in a cash-handling environment is required
- Proven ability to handle cash accurately is required
- Prior experience as a Sports Book Writing is preferred
Certificates, Licenses, Regulations
- Must be able to obtain and maintain a Class A/III gaming license from the Stillaguamish Tribal Gaming Agency and Washington State
Physical Demands and Work Environment
Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement with the ability to stand and/or walk for an entire shift. This is a 24 hour, 7 days a week work operation.
Salary : $17
