Executive Casino Host

Starting Wage : $67,725 / annually

Company Standards

At Angel of the Winds, the World's Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Leverage experience in the casino industry to bring in, maintain, and assist with acquisition of players to the property by using marketing tools, such as outside acquisition campaigns and resort amenities to increase the number of premium players to the property.
• Acts as a mentor and lead to other casino hosts.
• Handles the daily administrative functions required of the department.
• Makes room reservations, suite determinations, amenities, and other arrangements as necessary for casino guests. Complete all necessary paperwork (i.e. invoices, comp slips, reservation request forms etc.). Greets guests upon arrival whenever possible.
• Maintain a high level of player recognition, confidentiality and personal service to existing guests.
• Assists with development of Player Development strategic planning.
• Actively develops and maintains guest loyalty and incremental visitation through personal contact such as on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available amenities and promotional opportunities.
• Able to regain guest loyalty under difficult circumstances. Proactively reestablishes relationship with former guests through various marketing programs
• Make appropriate business decisions, based on recorded play, earned points, comp availability and customer profitability, including approve and monitor comp issuance based on player performance and host discretion
• Ability to handle difficult situations, interactions, guest inquiries / and or complaints that may arise with tact and professionalism in positive manner while following all appropriate internal controls and guidelines.
• Respond to guest requests, questions or problems in a timely fashion. Must be able to resolve and handle difficult situations on the spot
• Maintain strong presence on the Casino floor to identify prospective players
• Act as liaison between the Player Development department and other departments to ensure needs of casino players are met
• Plan, develop, review and maintain analytic database for the department.
• Attend player events, interact with invited players, and provide guest service on and off casino property in a professional and courteous manner
• Meet goals and objectives for daily phone calls, emails and letters mailed to current, inactive, and prospective high-end players for increased casino revenue
• Work with internal guests to ensure a successful and productive work environment and completion of work projects
• Must be able to work any schedule; days, swing, and graveyard. Holidays and weekends required.
• Performs other duties as assigned.

Qualifications

Certificates, Licenses, Regulations

Physical Demands and Work Environment

Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and / or up to 20 pounds of force frequently, and / or up to 10 pounds of force constantly to move objects. This position requires being able to walk and / or stand for entire shifts. Requires repetitive movement daily with sedentary work, occasional bending and crouching. This is a 24 hour, 7 days a week work operation.

Salary : $67,725