What are the responsibilities and job description for the Director of Mobile Services position at Angela Krause Ford?
We are seeking a dynamic and experienced Director of Mobile Services to lead and expand our mobile service operations. In this role, you will oversee all aspects of our dealership’s mobile services, including customer acquisition, service delivery, team management, and business growth. The ideal candidate will have a strong background in automotive services, leadership, and a passion for innovation in customer service and technology.
We offer:
- Highly Competitive Pay
- Client Satisfaction bonuses
- Flexible schedules
- Run your own business
- Brand new state-of-the-art vehicle and equipment
- Discounts on products and services
- Work environment OSHA certified to current Air Quality Standards
- Career advancement opportunities, promote from within
- Continued education, manufacturer hands-on and web-based training
- Clean and professional work environment
- Free lunch on Saturdays
- 401(K)
- Paid Holidays
- Paid Vacation and Personal Days
- Health, Dental and Vision insurance at group rates
- Basic Life Insurance
- Accident and Critical Illness Insurance
Responsibilities:
- Develop and implement the long-term vision and strategy for mobile service offerings.
- Set performance goals and benchmarks to ensure the success and profitability of the mobile service program.
- Lead, motivate, and manage a team of mobile service technicians, support staff, and drivers.
- Foster a positive, collaborative culture that focuses on delivering exceptional customer service.
- Provide training, mentorship, and performance reviews to ensure employees meet and exceed service standards
- Manage day-to-day operations of the mobile service fleet, including scheduling, route planning, inventory control, and maintenance of mobile units.
- Ensure high levels of operational efficiency, cost management, and timely delivery of services.
- Continuously evaluate and improve mobile service processes, utilizing technology to streamline operations.
Qualifications:
- Minimum of 5-7 years of experience in the automotive industry, with at least 3 years in a leadership or management role overseeing mobile services or field operations.
- Proven track record in managing teams, driving business growth, and optimizing operational efficiency.
- Strong understanding of automotive repair services, parts, and technology.
- Exceptional leadership, communication, and interpersonal skills.
- Proficient with mobile service management software and customer relationship management (CRM) tools.
- Excellent problem-solving abilities and customer service focus.
Angela Krause Ford recent Awards and Accomplishments:
- One of the largest and successful Ford store in the Southeast
- We have been in business for over 25 years
- Family owned and operated
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
