What are the responsibilities and job description for the Call Center Customer Service Assistant position at Angela Scribe?
Job Title: Call Center Customer Service Assistant
Location: Denver, CO
Employment Type: Full-Time
Job Summary:
We are seeking a dedicated and customer-focused Call Center Customer Service Assistant to join our team. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving complaints, and providing exceptional support to ensure a positive customer experience. The ideal candidate has excellent communication skills, a problem-solving mindset, and a commitment to delivering outstanding service.
Key Responsibilities:
- Customer Interaction: Handle inbound and outbound calls professionally and courteously.
- Issue Resolution: Address customer inquiries, complaints, and issues efficiently, escalating to higher levels when necessary.
- Product Knowledge: Maintain a thorough understanding of the company's products, services, and policies to provide accurate information.
- Problem-Solving: Work with customers to troubleshoot and resolve problems while maintaining patience and professionalism.
- Feedback Management: Gather and document customer feedback for process improvement.
- Team Collaboration: Coordinate with other departments to resolve complex issues and ensure a seamless customer experience.
Qualifications:
- High school diploma or equivalent (required); Associate's or Bachelor's degree (preferred).
- Strong verbal and written communication skills.
- Active listening and empathy toward customer concerns.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in using call center software and other office tools (e.g., CRM systems).
- Problem-solving and conflict-resolution skills.
Salary : $17 - $24
