Call Center Representative

Job Title: Call Center Representative

Location: Denver, CO
Department: Customer Service
Reports To: Call Center Supervisor

Job Overview:
We are seeking a friendly and professional Call Center Representative to join our dynamic team. The ideal candidate will handle inbound and outbound customer calls, providing exceptional service to resolve inquiries, offer product or service information, and ensure customer satisfaction. This role requires a positive attitude, effective communication skills, and a strong desire to help others.

Key Responsibilities:

• Answer inbound customer calls promptly, addressing inquiries, resolving issues, and providing relevant information.
• Make outbound calls to follow up on customer concerns, feedback, and service-related inquiries.
• Document customer interactions in the system, ensuring accuracy and confidentiality.
• Handle and resolve complaints professionally, ensuring a positive customer experience.
• Meet performance targets such as call response time, customer satisfaction scores, and issue resolution.
• Provide customers with clear, concise, and accurate information regarding products, services, and policies.
• Collaborate with team members and supervisors to achieve departmental goals.
• Stay updated on product knowledge, company policies, and industry trends to provide effective support.
• Follow all quality assurance guidelines and maintain a high level of professionalism in every interaction.

Qualifications:

• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Excellent verbal communication skills with the ability to handle a variety of customer concerns.
• Strong problem-solving skills and a customer-centric mindset.
• Ability to multitask and manage time efficiently.
• Comfortable working with computer systems and customer service software.
• Positive attitude, patience, and empathy when handling customers.
• Ability to work in a fast-paced environment and adapt to changes quickly.

Salary : $17 - $23