What are the responsibilities and job description for the Call Center Representative position at Angela Scribe?
Job Title: Call Center Representative
Location: Charlotte, NC
Job Type: Full-Time
Job Summary:
We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will serve as the first point of contact for our customers, providing exceptional service and support via phone, email, and chat. You will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction to foster a positive company image.
Key Responsibilities:
- Handle incoming customer calls professionally and efficiently.
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information about our products and services to customers.
- Resolve customer complaints, inquiries, and issues to ensure a high level of satisfaction.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify opportunities to upsell or cross-sell products and services during customer interactions.
Requirements:
- High school diploma or equivalent; additional education is a plus.
- Proven experience in a customer service role, preferably in a call center.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and ability to think critically.
- Proficient in using computer systems and various software applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
Salary : $17 - $24
