What are the responsibilities and job description for the Call Center Representative position at Angela Scribe?
Job Title: Call Center Representative
Location: Charlotte, NC
Job Type: Full-Time
Job Summary:
We are seeking a motivated and friendly Call Center Representative to join our growing team. As a vital point of contact for our customers, you will play an essential role in ensuring their satisfaction and loyalty. In this dynamic position, you will be responsible for addressing inquiries, taking orders, and resolving issues in a professional and efficient manner.
Key Responsibilities:
- Handle incoming calls and respond to customer inquiries promptly and professionally.
- Provide accurate information regarding products and services, ensuring customers have the knowledge needed to make informed decisions.
- Resolve customer complaints and issues with empathy and effectiveness, ensuring customer satisfaction is achieved.
- Document all interactions in the customer relationship management (CRM) system for future reference and quality assurance.
- Participate in training sessions and team meetings to enhance personal skills and contribute to team growth.
- Assist in processing orders and requests efficiently, ensuring timely completion and adherence to company policies.
Requirements:
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a call center or customer service environment is preferred.
- Strong communication skills, both verbal and written, with an emphasis on active listening.
- Ability to handle a high volume of calls while maintaining quality and professionalism.
- Proficient in using computer systems and software, including CRM tools and basic office applications.
- Excellent problem-solving skills and the ability to think critically under pressure.
Salary : $17 - $24
