What are the responsibilities and job description for the Customer Service Representative position at Angela Scribe?
Job Title: Customer Service Representative
Location: Santa Ana, CA
Job Type: Full-Time
Job Summary:
We are seeking a highly motivated and customer-oriented Customer Service Representative to join our team. The ideal candidate will provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products or services. You will be the first point of contact for customers, representing our brand and maintaining strong relationships.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, chat, or social media.
- Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
- Manage and update customer accounts and records.
- Collaborate with team members and other departments to ensure customer satisfaction.
- Stay updated on product or service information and promotions.
- Follow communication procedures, guidelines, and policies.
- Document customer interactions and report on recurring issues or trends.
- Escalate unresolved issues to the appropriate internal teams.
Qualifications:
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Strong communication skills - both written and verbal.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving skills and attention to detail.
- Empathy and patience when dealing with customers.
- Proficiency in using computers and customer service software (e.g., CRM systems).
- Ability to work well in a team environment and remain calm under pressure.
Salary : $18 - $24
