What are the responsibilities and job description for the Customer Service Specialist position at Angela Scribe?
We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for providing exceptional support and assistance to our valued customers. Your primary goal will be to enhance customer satisfaction by addressing inquiries, resolving issues, and ensuring that our clients' needs are met.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services to customers.
- Resolve customer issues and complaints in a timely and effective manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to address and resolve complex queries.
- Identify customer needs and recommend appropriate solutions or products.
Qualifications:
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer service or a similar role.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and a customer-focused mindset.
- Ability to multitask and handle a high volume of inquiries.
- Familiarity with CRM systems and customer service software.
Salary : $17 - $24
