What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Angela Scribe?
Position Title : Entry-Level Customer Service Assistant
Location : Santa Ana, CA
Employment Type : Full-Time
Reports To : Customer Service Manager
Position Overview
As an Entry-Level Customer Service Assistant, you will be the first point of contact for customers, ensuring their inquiries and issues are addressed promptly and professionally. You'll work closely with team members to provide exceptional support and maintain a positive customer experience.
Key Responsibilities
- Customer Interaction : Respond to customer inquiries via phone, email, and live chat, providing accurate and helpful information.
- Issue Resolution : Address and resolve customer complaints or issues in a timely manner, escalating more complex matters as needed.
- Order Processing : Assist customers with placing, tracking, and managing orders.
- Feedback Collection : Gather and relay customer feedback to help improve products, services, and processes.
- Team Collaboration : Work with team members to develop solutions and improve customer satisfaction.
Qualifications
Job Posted by ApplicantPro
Salary : $17 - $25
