What are the responsibilities and job description for the Front Desk Representative position at Angela Scribe?
Job Title: Front Desk Representative
Job Overview:
We are seeking a friendly and professional Front Desk Representative to join our dynamic team. In this position, you will be the first point of contact for our clients and visitors, and your role is crucial in creating a welcoming atmosphere while providing excellent customer service. You will manage front desk operations and build positive relationships with our guests, clients, and colleagues.
Key Responsibilities:
- Greet and welcome visitors in a friendly and professional manner.
- Answer phone calls and direct inquiries to appropriate departments.
- Assist guests with check-in and check-out procedures effectively.
- Manage appointment scheduling and maintain an organized calendar.
- Handle customer complaints and provide effective solutions.
- Maintain a clean and organized front desk area at all times.
Qualifications:
- High school diploma or equivalent; additional certification in hospitality or administration is a plus.
- Proven experience as a front desk representative or similar role.
- Excellent verbal and written communication skills.
- Strong customer service skills and a friendly attitude.
- Ability to handle multiple tasks and work well under pressure.
- Proficient in Microsoft Office Suite and familiarity with office equipment.
Salary : $18 - $24
