What are the responsibilities and job description for the Retail Sales Associate position at Angeles Millwork & Lumber Co. Inc.?
IMMEDIATE SUPERVISOR: Shift Lead & Store Manager
BASIC FUNCTION: Responds to customers’ needs, answers telephone inquiries, demonstrates products and closes sales. Maintain a clean, organized and safe store.
RESPONSIBILITIES:
- Provides the highest possible level of service to all customers.
- Interacts in a positive manner with customers in person and on the telephone. Assists with questions regarding merchandise, location of merchandise in-store, pricing, and promotions.
- Answers telephone inquiries pleasantly and promptly.
- Provides customers with information on additional items related to purchases made; ie., upselling and add-on sales.
- Maintains up-to-date knowledge of the products sold, product usage, product prices, and new products on the market.
- Listens to a customer’s complaint with the objective of solving the problem.
- Complies with Company procedures on sales transactions, paperwork, refunds, credit memos, etc.
- Accepts returned merchandise by verifying documents and merchandise.
- Coordinates with receiving/warehouse to restock returned merchandise.
- Locates, orders, and follows up on special order items.
- Must understand and use proper cash handling techniques.
- Maintains stock, displays, and housekeeping for assigned areas.
- Complies with dress code specified by Company policy.
- Assists supervisor, and other employees as needed.
- Attends and participates in all company-sponsored training programs as required.
- Promotes team concept.
- Assist with any other duties as required.
PREFERRED EDUCATION: High school diploma or general education degree (GED).
EXPERIENCE: Industry-related experience preferred
SKILLS, KNOWLEDGE & ABILITIES:
- Reasonable computer proficiency and experience with Epicor Eagle is a plus.
- Ability to do math, read orders, follow instructions, and complete forms.
- Ability to apply concepts of basic algebra and geometry.
- Ability to communicate with customers, other employees, and supervisors using verbal and legible written skills.
- Ability to effectively analyze and prioritize daily job demands.
- Above average communication skills including reading, writing, and computer.
PHYSICAL DEMANDS:
- Ability to stand for up to 4 hours at a time.
- Ability to lift and/or move 50 pounds safely.
- Reach overhead to grasp materials.
- Bend, stoop, or squat to floor level on a repetitive basis.
- Manual dexterity
ENVIRONMENT AND PHYSICAL WORKING CONDITIONS:
- Work inside at a controlled temperature.
- Work with mechanical equipment on a daily basis.
- Occasionally work outside in various weather conditions.
ADDITIONAL INFO:
- A Pre-Hired (WA State Standards) Drug Test is Required
Job Type: Full-time
Pay: $16.50 - $19.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $17 - $19