What are the responsibilities and job description for the Customer Service and Sales Associate position at ANGELS DISTRIBUTING INC?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle customer inquiries will be essential in ensuring a positive experience. This position requires a strong focus on customer satisfaction, as well as the ability to work in a fast-paced environment.
Duties
- Provide outstanding customer service through phone and in-person interactions.
- Handle cash transactions accurately and efficiently, including cash handling and processing payments through POS systems.
- Assist customers with product inquiries, offering detailed information and product demos when necessary.
- Engage in retail sales activities, including upselling products to enhance customer satisfaction and drive sales.
- Maintain stock levels and assist with inventory management to ensure product availability.
- Communicate effectively with team members and management to resolve customer issues promptly.
- Uphold company policies and procedures while maintaining a friendly and professional demeanor.
Requirements
- Proven experience in customer service or retail sales is preferred.
- Strong phone etiquette and communication skills are essential.
- Basic math skills for handling transactions and cash management.
- Familiarity with POS systems is a plus.
- Ability to demonstrate products effectively to customers.
- Experience with upselling techniques is advantageous.
- Must be able to work flexible hours, including weekends if required.
- A positive attitude and willingness to learn are crucial for success in this role.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 35 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Cheswick, PA 15024 (Required)
Ability to Relocate:
- Cheswick, PA 15024: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25