What are the responsibilities and job description for the Client and Employee Advocacy Specialist position at Angels of Care Pediatric Home Health?
The Client and Employee Advocacy Specialist investigates all complaints and/or allegations reported to the Agency, and if necessary report to the appropriate state or federal agency within the required time frame.
- Ability to communicate clearly and effectively verbally and in writing.
- Ability to handle customers and clients in a calm, professional, friendly and patient manner.
- Ability to troubleshoot and investigate complaints or allegations reported to the agency.
- Ability to multi task.
- Excellent organizational skills.
- Attention to detail.
- Ability to type accurately.
- Required to carry an after-hours/on-call phone on a bi-weekly basis once trained.
- Process all necessary or required paperwork in a timely manner and in accordance with established protocols, state and federal rules and/or regulations.
- Participates in orientation, in-services, and staff meetings as scheduled
- Develop and maintain a positive work climate and support the overall mission of the Angels of Care.
- Performs other duties as assigned.
Pay Range: $16 - $18 per hour
Salary : $16 - $18
