Client Care / Orientation Coordinator

Summary of Position:

Proven customer support experience or experience as a client liaison. Strong phone contact handling skills and active listening. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively.

The Orientation Coordinator will act as administrative support for the office. Job duties will include but are not limited to:
 Facilitates orientation process for all new field and office employees.
 Completes onboarding process including entering employee information and scanning/filing
documents for new employees.
 Takes orientation questions via phone call, in person and email.
 Helps with Employee Records, as needed.

Essential Duties and Responsibilities

These include the following: (Other duties may be assigned)

• Maintains a current awareness of the abilities and limitations of each field staff/clinician.
Demonstrates good judgment in assigning duties appropriate to each clinician.
• Maintains an active involvement in issues of cost containment; effectively utilizes clinician when
assigning cases.
• Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach
quality decisions.
• Demonstrates an ability to communicate effectively and express ideas clearly and actively listens.
• Maintains an excellent rapport with clients and clinicians and effectively promotes harmonious
interpersonal relationships.
• Works the after-hours on call phone on some days after normal 9a-5p office hours including
weekend and holidays per business need.

Performance Responsibilities:

Although each position has its own unique duties and responsibilities, the following listing applies to
every employee.

 Exercise necessary cost control measures.
 Strive to maintain positive internal and external customer service relationships.
 Demonstrate effective communication skills by conveying necessary information accurately,
listening effectively and asking questions when clarification is needed.
 Must be able to be depended upon to plan and organize work effectively and ensure its completion.
 Must be able to demonstrate reliability by arriving to work on time and taking breaks in expected
time frames.
 Expected to meet all productivity requirements.
 Must be able to demonstrate team behavior and must be willing to promote a team-oriented
environment.
 Must always represent the organization professionally.
 Must be able to demonstrate initiative, strive to continually improve processes and relationships.
Highly developed verbal and written communication skills required
 Proficiency with Microsoft business products with the ability to build spreadsheets, analyze data,
and present clear and concise reports.

Physical Demands & Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires working under some stressful conditions to meet deadlines and patient needs, and to make quick decisions when necessary.

Office: works in a routine office environment. Noise level may be moderately high. Ability to remain
calm in emergency situations and when handling multiple tasks. Must be able to cope with the mental and emotional stress of the position. Must function independently and have flexibility, personal integrity and the ability to work effectively with clients, personnel, and support agencies. Must be able to relate to and work with the ill, disabled, emotionally upset, and, at times, hostile people within the agency.