What are the responsibilities and job description for the Customer Care Specialist II position at Anika Therapeutics?
Position Scope :
The Customer Care Specialist II is fully responsible for all Anika Inc customer orders, documentation, and other activities required to support commercial activities. This position interacts as well as takes the lead with internal departments to complete complex transactions on required timelines. Attention to detail and critical thinking are required skills. They will interact with high-value customers and the International sales team.
Strategic Focus Areas :
- Assist in all manner of corporate communications on the company's behalf with customers.
- Be able to create, edit, proofread, and maintain documents within the Anika regulatory environment.
- Produce and analyze reports with Excel.
- A solid understanding of the importance of meeting shipment deadlines while managing multiple internal deliverables.
- Must be able to shift priorities effectively in a dynamic environment.
Specific Tactical Responsibilities :
Job Complexity :
The job requires the individual to work on problems of diverse scope. The position exercises broad judgment within generally defined practices and policies and influences others to resolve technical problems and meet schedules. Erroneous or mistimed decisions may cause critical delays or cost impacts and may have an immediate effect on the company's success. The position interacts internally with peers and management.
Required Qualifications :
Desired Experience, Knowledge, and Skills :