Veterinary Practice Manager

The practice manager is responsible for the business activities of the practice including hiring and training support staff; working with the owner to ensure financial budgets and responsibilities are met, monitoring key performance indicators and setting fees; maintaining inventory and an inventory control system; managing the hospital software; and implementing safety and security procedures. This is a leadership position with the additional responsibility of ensuring a positive work environment in which the practice achieves its goals of an exemplary staff, client and patient experience.

CLIENT RELATIONS

 Promotes a client-centered environment and facilitates programs and processes that meet client needs.

 Maintains the practice philosophy of positivety and respect to attract new clients and employees and to retain existing clients and employees.

 Facilitates resolution of client problems that doctors or other staff members cannot finalize.

 Resolves financial problems with clients, collecting delinquent accounts and "NSF'” checks; determines when special financial agreements are appropriate.

HUMAN RESOURCES

 Plans and organizes all personnel activities.

 Develops and updates the employee handbook, written job descriptions, employee personnel files.

 Schedules and coordinates regular performance reviews.

 Hires and manages support staff and/or staff supervisors; schedules staff and doctors.

 In consultation with owners and doctors, sets and periodically reviews salaries and benefits.

 Provides phase training and helps staff plan for continuing education

 Resolves staff issues.

 Is accessible by staff while maintaining a professional relationship with them.

POSITION OVERVIEW RESPONSIBILITIES

 Supervises usage of practice software to ensure that client records are entered consistently and correctly.

 Establishes an inventory control system to assure adequate stocks of supplies are available; plans for periodic audits; negotiates best prices.

HOSPITAL FACILITY

 Develops a schedule for hospital maintenance; contracts for and supervises all maintenance activities to ensure that practice medical and cleanliness standards are met.

 Develops a plan for hospital to meet and maintain AAHA certification/complicance.

 Orders and supervises storage of non-medical supplies.

 Maintains a facility visually appealing to client and staff.

 Designs and administers safety and security regulations and training.

MARKETING

 Initiates new programs and markets services through public relations campaigns.

 Promotes public education/ marketing programs to increase client/patient visitation rate.

 Maintains effective advertising and presence in community based and professional venues.

OTHER

 Communicates objectives, motivates staff, builds and maintains morale; maintains core values and standards.

 Takes an active role in practice staff meetings.

 Promotes cooperative, respectful working environment among staff members; understands the value of teamwork; shows enthusiasm and willingness to perform as necessary to help the practice function as a unit.

 Understands and carries out oral and written directions.

 Maintains positive, cooperative relationships with other employees.

 Promotes continuous quality improvement.

 Performs other duties as assigned.

EDUCATION AND LICENSURE REQUIREMENTS

 Bachelor’s degree in business or related field.

 Certified Veterinary Practice Manager designation is desirable but not required.

EXPERIENCE REQUIREMENTS/ PREFERENCES

 Work exposure to all aspects of a business enterprise, with demonstrated competence in budgeting and financial reporting and in staff management.

 Minimum three years working in a veterinary practice.

PERSONAL REQUIREMENTS

 Feel and express a genuine liking for animals and their people and for working in an animal care environment

 Must be able to work under the broad general administrative supervision of the owners and doctors, and to be able to use sound personal judgment in selecting methods, establishing priorities, and arriving at conclusions

 Must be able to tactfully demonstrate “take charge” capabilities.

 May be required to work uncommon hours, overtime, and be subject to recall in emergency situations.

 Deal intelligibly, pleasantly and efficiently with clients on the telephone and in person, often doing several things at one time.

 Display tact and diplomacy with staff members and clients.

 Work almost constantly in the presence of other staff members and clients.

 Be flexible in attitude and work habits.

Physical Effort:

Work requires lifting and carrying records and equipment weighting up to 25 lbs; requires sitting or standing for extended periods or time.

 Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Uniform allowance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Practice management: 1 year (Required)
• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $65,000 - $85,000