What are the responsibilities and job description for the Veterinary Receptionist position at Animal Care Clinic?
Animal Care Hospital is seeking a Client Service Representative to join our Reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.
In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.
This is a full-time position, with a 4/9 schedule and availability needed Monday-Friday
Full-time benefits and compensation:
- Compensation: $15-$17/hour, based on experience and skillset
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program
- 401k options
- Personal pet discounts
- 6 Paid holidays
Minimum qualifications and skillset:
- 1-3 years of client service experience
- Previous veterinary experience is desired
- Proficiency in the following skills:
- Avimark experience a plus
- Managing phones and emails
- Scheduling appointments
- Over-the-counter sales
- Client care and compassion
Animal Care Clinic in Rock Island, IL, stands as a beacon of excellence in veterinary care for pets and their families. With a team of dedicated veterinarians and staff, we provide compassionate and personalized attention to every furry friend that comes through our doors. Our facility is equipped with the latest technology, allowing us to offer a wide range of veterinary services, from routine check-ups to advanced medical treatments. At the Animal Care Clinic, we prioritize building strong relationships with both pets and their owners, ensuring clear communication and trust throughout the healthcare journey. With over one thousand five-star reviews and over forty-four years in service, we have a commitment to exceptional care and a deep love for animals, we are honored to serve the Rock Island community and beyond.
Salary : $15 - $17
