Adoption Supervisor

Adoption Supervisor

Schedule: Sunday 10:00 AM - 6:30 PM, Monday - Thursday 11:00 AM - 7:30 PM

Summary:

The Adoption Program at ACC has a goal that is simple and powerful: we are looking to help end animal homelessness in New York City by connecting people and pets for adoption. ACC employs an open adoption approach where we understand that there is no such thing as the “perfect home” and we welcome all clients as potential adopters. Using this approach, the adoption process is conversation-based and non-judgmental. Our focus is on matching pets with people and providing resources to continue assisting these new families post adoption.

The Adoption Supervisor will oversee a team of adoption counselors at the Brooklyn/Queens Care Centers. The primary function of the supervisor is to oversee daily operations of the adoption floor, provide support to staff and potential adopters, as well as uphold the principles of open adoptions. They will need to effectively communicate ACC’s mission, as well as the procedures and processes of the Adoptions Department. This person will manage the day to day adoption flow as well as the inventory, payroll, and escalated client conflicts that may arise. 

This position is based in Brooklyn initially, but will transition to the Queens Care Center upon completion of construction. This is a historic opportunity to work at NYC’s first state of the art animal care center and the first of its kind in the borough of Queens. The space is modern, filled with natural light and has nearly 4 times the space for staff and animals as the Brooklyn care center. To visualize the new facility in Queens, and all the other exciting facility improvements at ACC please visit www.nycacc.org. This position may require occasional travel to the Manhattan Care Center.

Essential Job Functions:

• Provide training, direction, supervision, and oversight to a team of adoption counselor in the Brooklyn/Queens Care Centers.

• Manage any client concerns and/or complaints by providing conflict resolution for both staff and clients through direct and transparent communication. The goal of any escalated situation is to diffuse client conflicts, finding amiable solutions for all parties whenever possible. 

• Oversee a variety of administrative tasks including timecard approval, schedule building, inventory and ordering, data spreadsheets, and review and management of animal records, etc.

Salary and Benefits:

$23.56/Hour

ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance. We also have on-the-job training for 2-4 weeks, periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities.  

Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan. 

Please see the attached Job Description and Benefits Flyer for more details. 

Qualifications:

Comfortable working in a fast paced often high-stress ever changing environment.  Customer driven and focused on providing a positive upbeat experience for all clients. A high attention to detail, a strong work ethic, and thrive working in busy environment. Treating animals and people with respect and employ humane handling techniques whenever possible. Work well independently but also function seamlessly as a member of a team. Flexibility to adapt to new technology and ability to implement changes. 

Education and Work Experience:

Bachelor’s Degree strongly preferred. High School Diploma or GED required. Bi-lingual (Spanish) a plus but not required. Candidates should have a minimum of one-three years’ experience in a customer service orientated staff management position. Prior handling experience for animals preferred. Candidates must be comfortable handling, and training staff on how to handle, animals of varying species, sizes and temperaments.