What are the responsibilities and job description for the Client Service Representative position at Animal Clinic Downtown?
Client Service Representative
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is the client’s first and last impression of The Garden Vet and it is important that all clients feel welcome, safe and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care.
Essential Functions and Responsibilities :
- Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone.
- Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment.
- Respond with compassion and empathy in stressful and emotional situations.
- Maintain a clean, stocked and orderly lobby and front office area.
- Educate clients on wellness plans, food and products sold in waiting room.
- Perform opening and closing procedures, end of day reports and deposits.
- Data Entry : records, client questionnaires, referral information, etc.
- Distribute mail.
- Ensure that referral letters and lab results go to the corresponding veterinarians.
- Admit patients : ensuring that the patient is weighed and all information is current.
Skills and Qualifications :
Benefits and Perks :
The Garden Vet is an established three-doctor practice located in the heart of Carroll Gardens, Brooklyn (close to Manhattan). Our pet-friendly neighborhood has great restaurants and shops and is only two blocks from the train and three from the BQE.
We strive to provide exceptional customer service and patient care by working as a team; we work hard, and we also have fun!
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
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Salary : $25,000
