Weekend Veterinary Receptionist

Description

Key Responsibilities

• Greet clients, answer calls, and provide a friendly, compassionate first impression to pet owners arriving for emergency or specialty care.
• Gather accurate information about the patient’s condition and history to ensure the care team is prepared for treatment.
• Act as the liaison between the clients and the veterinary team, ensuring clear communication, empathy, and a high level of service.
• Handle sensitive and urgent situations with professionalism and empathy, calming worried clients and providing updates as needed.

• Efficiently schedule, confirm, and reschedule appointments for emergency visits and specialty consultations.
• Ensure accurate data entry of patient information, including detailed medical history and presenting complaints.
• Handle high call volumes, triage patient inquiries, and assist clients with emergency admissions or urgent care scheduling.

• Accurately document patient information and updates into the electronic medical record (EMR) system.
• Process intake forms, consent forms, and financial documents for emergency and specialty services.
• Assist clients with checking in and checking out, ensuring all necessary documentation is completed.

• Provide clients with accurate information on pricing, payment options, and financial policies for emergency or specialty services.
• Process payments for services, including billing, invoicing, and payment collection, while maintaining confidentiality and accuracy.
• Assist with managing outstanding invoices and follow-up on payment plans as needed.

• Work closely with veterinarians, technicians, and other support staff to ensure smooth and efficient clinic operations, particularly in high-stress or urgent situations.
• Stay informed about the daily schedule, patient flow, and staffing needs to support the clinical team effectively.
• Ensure the clinic’s front desk area is clean, organized, and stocked with necessary supplies.

• Maintain a calm and organized demeanor during emergency situations, assisting with the triage process and ensuring timely client check-ins.
• Assist with preparing patient paperwork for specialty procedures, ensuring all records are up-to-date and readily accessible.

Skills, Knowledge & Expertise to be Successful

• Experience:
  
  • Prior experience as a receptionist, preferably in a veterinary emergency, specialty practice, or high-volume veterinary hospital is strongly preferred.
  • Experience handling client concerns in stressful situations, including working with emergency cases.
  • Familiarity with veterinary terminology and procedures, or the ability to quickly learn.
• Skills & Attributes:
  
  • Strong customer service skills and the ability to handle challenging or emotional situations with empathy and professionalism.
  • Ability to manage a high call volume, multitask efficiently, and maintain composure during busy or emergency situations.
  • Excellent communication skills, both verbal and written, with a focus on active listening and clear, concise explanations.
  • Basic computer proficiency and experience with veterinary practice management software (e.g., Avimark, Cornerstone, or IDEXX software).
  • Strong organizational skills and attention to detail, ensuring accurate documentation and efficient scheduling.
  • Ability to maintain a professional and calm demeanor during high-pressure situations.
• Education & Certification:
  
  • High school diploma or equivalent required.
  • Veterinary receptionist certification or similar training is a plus, but not required.
  • Bilingual (English/Spanish) is a plus but not mandatory.

• Experience in a 24-hour emergency clinic or specialty veterinary practice.
• Familiarity with medical billing, insurance claims, and emergency protocols in veterinary medicine.
• Interest in advancing knowledge of veterinary medicine and continuing education opportunities in the field.

What We Offer

• Competitive Pay: $16.00 - $18.00 per hour, based on your experience and qualifications.
• Benefits Package: including Medical, dental, and vision insurance and optional Disability and Life Insurance coverage.
• Paid time off (PTO) to support a healthy work-life balance.
• 401(k) retirement plan with company matching for long-term financial security.
• Employee assistance programs (EAP) to support mental health and wellness.
• Continuing Education Opportunities to support your growth in veterinary medicine, including webinars, workshops, and other professional development resources.

• Comprehensive onboarding process, including training on veterinary-specific software and protocols.
• Continuous learning environment with support from a dedicated team of veterinary professionals.

• A weekend-only position offering the opportunity for work-life balance during the week. Shifts are from Friday through Sunday from 3:00 PM to 3:00 AM.

• Join a team that values collaboration, professional growth, and creating a positive impact in the lives of pets and their owners.
• Opportunity to contribute to the life-saving care and compassionate service provided at a highly respected specialty and emergency center.

About Animal Emergency & Specialty Center - Chattanooga