What are the responsibilities and job description for the Client Service Representative position at Animal Emergency and Specialty Center?
Animal Emergency and Specialty Center is looking for full-time and part-time Client Service Representatives to join our team. We've had several promotions within the team which has opened up both morning and evening hours.
We are a rapidly growing veterinary emergency hospital open 24 hours a day, 7 days a week! Our culture is driven by our mission and values. Our team is dedicated to being available for families during their pet’s unexpected, difficult times and providing quality, compassionate, and professional care. We believe teamwork, communication, and transparency are vital and encourage a dynamic of trust, respect, and integrity.
Currently hiring for the following shifts:
6 am to 4 pm, Sunday - Wednesday (40hrs)
4p-12a, Sunday, Monday and Tuesday (24hr)
About You
You are a focused, dynamic individual with veterinary experience, outstanding client service skills, and compassion during highly emotional times. You are a team player who enjoys a fast-paced environment, can multi-task well, and can think critically on your feet. You understand the importance of clear, effective communication among team members and clients, are able to remain composed during stressful and emotional situations, and excel with time management.
Responsibilities Include:
- Managing numerous phone lines
- Checking clients/patients in and out
- Managing payments
- Client communication
- Ensuring the flow of the reception area at all times.
What you can expect
- A support team is always willing to lend a helping hand.
- A welcoming environment where team members can feel safe to ask questions and learn from coworkers and doctors.
- Growth & development opportunities.
Full-time benefits (working 30 hours or more):
- Competitive Salary including a night shift differential (7p-7am), holiday, and call-in pay
- Biannual Bonus
- Uniform Allowance
- Paid Time Off
- Employee Pet Discount
- 401k
- Medical/Dental/Vision
- Short/Long Term Disability
- Life Insurance
Job Types: Full-time, Part-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Overnight shift
- Overtime
- Weekends as needed
Work Location: In person
Salary : $19 - $21