What are the responsibilities and job description for the Service Technician position at Animal Health International?
Job Summary
Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items. As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson! Join a company that is Passionate, Focused, Always Advancing, and People-First.
Essential Functions
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation.
Install and / or Repair Dental Equipment :
Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.
Follow checklists, ensuring all critical parts are examined.
Perform other duties as assigned
Customer Service :
Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and professionalism.
Required Qualifications
High school diploma or equivalent
Demonstrated mechanical aptitude in trades such as carpentry, plumbing, heating, electronics or similar
Ability to thrive in a fast-paced environment
Requires basic computer skills and ability to use smart phone / tablet technologies
Inventory management including determining parts, supplies or tools needed to complete service requests and restocking vehicle as needed
Must maintain a quality driving record in accordance with Patterson’s policies and represent Patterson Dental while driving a company vehicle
Preferred Qualifications
Trade school training in carpentry / plumbing / heating / electricity / electronics is highly desired
Excellent organization and problem-solving skills
Strong work ethic
Knowledge of Microsoft Outlook, Excel and Teams is helpful
Strong verbal and written communication skills
Demonstrated sense of urgency while following Patterson’s business conduct and code of ethics and responsibilities
Excellent customer service and interpersonal skills to be the face of Patterson at customer sites
Physical Demands
Must be able to remain in a stationary or driving position up to 100% per day.
Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.
Must position oneself to install / maintain dental equipment, including under equipment or cabinets up to 50% per day.
Must be able to reach at shoulder level and reach at waist level up to 25% per day.
Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.
Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.
Must be able to climb steps and / or ladders less than 5% per day.
Travel and On-call
100% travel to customer sites in a local geographic area
Occasionally out of town for overnight and / or after-hours
