Veterinary Receptionist Lead

At Animal Hospital of Denison, we are a team of hard-working, dedicated and friendly professionals who are passionate about keeping pets healthy for life. Our patients and employees are our priority! We work towards creating a positive culture that focuses on work-life balance, integrity, personal growth, and professional development. Our clinic is located at 116 W Chestnut Street, just around the corner from Main Street in Downtown Denison. We are open Monday thru Friday 7:30am - 5:30pm (closed for lunch from 12:15pm - 1:15pm).

We are seeking a full-time experienced Lead Receptionist to join our team. The role of Lead Receptionist is crucial in supporting, motivating and training the Receptionist team to accomplish performance and business goals. This role will also be a critical member of the Hospital Leadership Team and will contribute to the success of business campaigns and various projects.

Responsibilities

• Provides day-to-day guidance and training to our Receptionist team.
• Collaborates with Hospital Leadership Team to establish performance & business goals and leads Receptionist team to achieve goals.
• Welcomes clients and visitors entering the clinic.
• Provides prompt & friendly assistance with all client and staff requests.
• Check-in appointments and prepare medical charts for next-day appointments.
• Answers phone calls on a busy, multi-line phone system.
• Schedules appointments according to hospital guidelines.
• Accurately invoices charges and processes payments.
• Maintains a well-organized filing system and promptly files medical charts.
• Corresponds with clients and business partners through emails, fax, and online platforms.
• Audits medical records and invoices for accuracy and completeness.
• Educates clients by demonstrating knowledge of hospital policies, products and services.
• Processes reports, audits payments, and prepares bank deposits.
• Maintains a clean & organized front lobby and workspace.

Required Skills:

• Providing professional & friendly customer service
• Administrative or receptionist experience
• Processing credit card, CareCredit, check and cash payments
• Strong knowledge of computer & technology use in an office setting

Qualifications:
Demonstrates a professional, courteous & outgoing personality

Reliable, responsible & trustworthy

Attention to detail & accuracy

Fast learner & able to receive constructive feedback

Must possess exceptional time and task management skills

Able to complete tasks independently while also being a team player

Possess a positive, can-do attitude

Benefits:
4-day work week

No weekends

CE opportunities

Uniform allowance

Discounted services for pets

PTO - 40 hours in your first year, 80 hours after that

Medical, dental & vision insurance (includes coverage for mental health services)

401K company contribution

Veterinary Technician Education Discount Program

Job Type: Full-time

Pay: Depends on experience

Schedule:

• Day shift
• Monday to Friday
• No weekends