Veterinary Front Desk Receptionist (2 yrs experience required)

Position Overview:

We are seeking a compassionate and organized Veterinary Receptionist to join our team and provide exceptional customer service to our clients and their beloved pets. As the first point of contact, you will play a crucial role in creating a positive and welcoming environment for all visitors to our veterinary clinic. Your communication skills, attention to detail, and genuine care for animals will contribute to the overall success of our clinic.

Key Responsibilities:

1. Client Interaction:

• Greet clients and their pets warmly and professionally, ensuring they feel valued and comfortable.
• Schedule appointments, surgeries, and follow-up visits while efficiently managing the clinic's appointment system.
• Answer phone calls, addressing inquiries, providing information, and handling emergencies with empathy and efficiency.

2. Administrative Support:

• Maintain accurate and up-to-date client records, ensuring all necessary information is recorded correctly in the clinic's software system.
• Process billing and payments accurately, providing clients with clear explanations of charges and payment options.
• Assist in preparing and organizing medical records, lab reports, and other documentation.

3. Patient Care Coordination:

• Assist veterinarians and veterinary technicians in managing patient care by scheduling appointments, surgeries, and follow-up visits.
• Coordinate prescription refills, ensuring timely communication between clients and the veterinary team.
• Maintain inventory of pet care products, ensuring availability for purchase by clients.

4. Client Education:

• Provide basic information about pet care, vaccination schedules, and other routine procedures to clients both over the phone and in person.
• Assist in distributing educational materials and resources to promote responsible pet ownership.

5. Facility Management:

• Keep the reception area clean, organized, and well-stocked with informational brochures, forms, and pet care products.
• Coordinate with maintenance staff to address any issues that may arise in the reception area.

Qualifications:

• High school diploma or equivalent; additional education or certification in veterinary assisting or a related field is a plus.
• Previous experience in customer service or reception, preferably in a veterinary clinic or medical setting.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and empathetically.
• Strong organizational skills and attention to detail, ensuring accurate record-keeping and appointment management.
• Proficiency in using computer software and electronic medical record systems.
• Compassion for animals and their owners, demonstrating patience and understanding in all interactions.
• Ability to handle stressful situations and emergencies calmly and professionally.
• Flexibility to work varying shifts, including evenings and weekends.

Benefits:

• Competitive compensation package
• Opportunities for professional development and growth within the veterinary field
• Access to veterinary care for your own pets
• Positive and supportive work environment within a passionate team

If you are dedicated to providing exceptional customer service, have a genuine love for animals, and are excited to contribute to a thriving veterinary clinic, we encourage you to apply for the position of Veterinary Receptionist. Join us in making a difference in the lives of pets and their owners every day.

Job Type: Full-time

Pay: $17.00 - $22.50 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In person

Salary : $17 - $23