Demo

Adoptions Assistant - Adoption Events

Animal Rescue League Of Iowa
Des Moines, IA Full Time
POSTED ON 4/16/2025
AVAILABLE BEFORE 5/13/2025

Job Description

Job Description

Title : Adoption Events Assistant

FLSA Status : Non-Exempt

Department : Adoptions

Reports to : Adoptions Supervisor

Job Summary

To advance the mission and programs of the Animal Rescue League of Iowa (ARL) by providing excellent customer service through planning, promotion, and facilitation of off-site adoption events.

Essential Duties and Responsibilities

  • Cultivate positive customer relations through professional, courteous, and educational interactions while actively promoting our mission, services, programs, and events.
  • Provide prompt, courteous, and excellent service to all internal and external customers at all times.
  • Responsible for finding potential adoption sponsors for events and developing partnerships within the community.
  • Collaborate with the Development Team to implement creative strategies for adoption events and public-facing event contact.
  • Collaborate with Volunteer Services to ensure needed volunteers are scheduled to assist with adoption events.
  • Assist customers with the pet adoption process by providing guidance.
  • Ensure a safe work environment by following all safety guidelines and modeling safe work practices.
  • Assist in training and collaborating with volunteers to support departmental goals and ensure a positive volunteer experience.
  • Demonstrate knowledge of and adherence to ARL policies and procedures.
  • Perform other duties as assigned.

Supervisory Duties

  • N / A
  • Education & Work Experience

  • High School Diploma or GED, required.
  • 1 year of experience with animal handling, preferred.
  • 2 year of work experience in customer service, preferred.
  • Previous event coordination or event management experience, preferred.
  • Qualifications

  • Valid driver’s license with a satisfactory driving record.
  • Must be able to function in a fast-paced and stressful environment.
  • Must possess excellent customer service, problem-solving, and interpersonal skills and be able to resolve conflict effectively.
  • Ability to performance basic mathematical skills.
  • Knowledge of Microsoft Office Suite.
  • Physical Requirements / Working Conditions

  • Ability to lift up to 50 lbs.
  • Work may expose employee to odors, diseases of animals that are possibly contagious, bites, scratches, animal waste, and moderate noise level.
  • Must be able to stand and sit for long periods of time.
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