What are the responsibilities and job description for the Call Center - Customer Experience Technician position at Animal Rescue League Of Iowa?
Are you passionate about animal welfare and ready to make a meaningful impact in the lives of animals and people? The Animal Rescue League of Iowa (ARL) is seeking a part-time Customer Experience Technician - Call Center to join the Call Center team at the ARL! This position plays a vital role in assisting the public and pets in a compassionate and empathetic manner via phone. After initial training, this position works remotely.
Why the Animal Rescue League of Iowa?
At the ARL, we believe in the power of teamwork and the importance of every individual in advancing our mission to protect the welfare of animals, preserve the human-animal bond, and prevent the overpopulation of companion animals. This is your chance to make a difference while working alongside a dedicated and passionate team.
Key Responsibilities include cultivating positive customer relations, providing consistent, positive customer experience to all callers and customers, providing compassionate counseling, affordable services, and educational resources, responding to customer inquiries via phone or email, assisting customers with reunification process of lost pets, and providing community resources and education to the general public.
We are seeking qualified candidates who have a High School diploma or GED with preferably two years of relevant experience in customer service. A qualified candidate will also be able to thrive in a fast-paced environment, proficient with Microsoft Suite and the ability to learn new software systems, have strong communication skills and openness to new ideas, is a self-motivated team player and someone with a commitment to fostering a positive, supportive culture at the ARL.
If you are passionate about making a difference for animals, we'd love to hear from you! Ready to make an impact? Apply today to join our team!
