Admissions Clerk - Emergency Department

Job Summary

This position greets patients, assembles, interprets, analyzes, and enters patient financial and demographic data in the computer. Provides general emergency department support with a variety of clerical activities and related tasks. The clerk will be responsible for answering incoming calls, directing calls to appropriate associates, flow of correspondence, requisition of supplies as well as additional clerical duties.

Reports to: Customer Relations Team Lead

Hourly range: $18.50 – 32.76 (posted hourly range excludes overtime and bonuses which are not guaranteed)

Essential Job Functions

·         Greets patients/families promptly and courteously as the patient arrives at the emergency department0

·         Answers the telephone, provides requested information or takes messages, and directs caller to appropriate personnel.

·         Provides interpretation of forms to be signed upon admission including patient rights and living will questions.

·         Reviews all patient forms for completeness, accuracy, and appropriate signatures.

·         Collects deposits and/or co-pays according to established guidelines.

·         Maintains confidentiality in matters pertaining to patients, physicians, staff and hospital.

·         Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.

·         Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution.

·         Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.

·         Applies the principles and values of customer service and continuous quality improvement while performing day to day activities of the position.

·         Maintains and protects confidentiality regarding all aspects of patient care, personnel and strategic issues. Adheres to Confidentiality Policy.

·         Maintains positive working relationships and fosters a cooperative work environment. Adheres to the hospital’s Code of
Conduct.
·         Displays honesty and mutual respect when communicating with peers and other departments.

·         Follows through on problems that may compromise effective job performance by using appropriate chain of command.

·         Utilize concepts of age/developmental stages in interactions with patients and families.

·         Performs other duties as assigned.

Minimum Requirements

Education: High School diploma.

Experience: 2 years’ experience in an office setting.

Skills & Abilities:

·         Excellent verbal and written communication skills.

·         Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

·         Excellent organizational skills and attention to detail.

·         Proficient with Microsoft Office Suite.

·         Proficient with or the ability to quickly learn human resource information system (HRIS), and similar computer applications. 

Physical Requirements:

Prolonged periods of sitting at desk and working on a computer.

Must be able to lift up to 15 pounds at a time

Animas Surgical Hospital offers a competitive benefits package including but not limited to: health, dental, vision, & life insurance and 401k with employer matching.

Animas Surgical Hospital is a drug free workplace and performs a pre-employment drug screen which includes marijuana.

ASH IMMUNIZATIONS AND VACCINATIONS REQUIREMENTS – Aligns with CDC’s Advisory Committee on Immunization Practices (ACIP) for Healthcare Personnel 

Hepatitis B- Lab evidence of immunity (titer) to Hepatitis B or three doses Hep B vaccine at appropriate intervals

Influenza- documentation of current seasonal flu vaccine (mandatory from November 1st through March 31st each year)

Measles, Mumps, and Rubella - Lab evidence of immunity (titer) to Measles, Mumps, and Rubella or 2 doses of MMR Vaccination

Varicella (chickenpox) - Lab evidence of immunity (titer) to Varicella or 2 doses of Varicella Vaccine

Tetanus, diphtheria, pertussis (Tdap) - documented proof of immunization

Tuberculosis Screening - Documentation of a two-step TB skin test within the past year OR lab verification of a negative TB Gold or T-Spot tuberculin test within the past 6 months

* VACCINE RECORDS OR EVIDENCE OF IMMUNITY ARE REQUIRED PRIOR TO 1ST DAY OF SCHEDULED WORK

Salary : $19 - $33