Registrations Clerk

Job Summary:

This position greets patients, assembles, interprets, analyzes, and enters patient financial and demographic data in the EHR system. Provides general office support with a variety of clerical activities and related tasks. Will work closely with medical providers and clinical staff and support their needs as directed

Reports to: Director of Outpatient Services; Urgent Care Team Lead

Hourly range: $18.50 - $32.76 (posted hourly range excludes overtime and bonuses which are not guaranteed)

Essential Job Functions:

· Greets patients, families, and guests promptly and courteously as the patient arrives at the clinic.

· Accurately registers all patients including collection of insurance information, demographics and full legal names. *verify all new demographics on existing patients especially phone numbers and billing address*. Obtains full verification of insurance.

· Provides interpretation of forms to be signed upon admission including patient rights and living will questions.

· Reviews all patient forms for completeness, accuracy, and appropriate signatures.

· Collects self-payments and/or co-pays according to established guidelines and accurately notes appropriate patient accounts.

· Responsible for accurately scanning all patient documents into the appropriate locations in the EHR system.

· Answers the telephone, provides requested information or takes messages, and directs caller to appropriate personnel.

· Transfers/coordinates phone calls/ checks voicemail and returns calls routinely throughout the day.

· Checks Urgent Care faxes throughout the day and disperses them to the appropriate staff member.

· Assist providers in contacting other medical professionals for consultations.

· Make appointments and send referrals for patients at various clinics as directed.

· Provide clerical assistance during patient transfers including- printing, copying, and faxing of medical records, assisting nurse with transfer packets, and assisting with coordination of transport, and accepting hospital and/or provider.

· Assists clinical staff as needed while remaining within scope of practice including:

           o    Assisting with medical emergencies.

           o    Direct and transfer patients to rooms as directed by clinical staff.

           o    Rooming and triaging patients, obtaining vital signs and health information.

           o    Executing orders as given by provider and directed by clinical staff.

           o    Assists clinical staff in patient care duties, as needed, including patients’ vital signs, EKGs, collection and testing of labs,                                                    dressing of wounds, and splint applications.

           o    Provide patient and patient family education on optimal treatment plans. Patient phone call follow ups on previous visits and                                           assistance with patient phone call clinical questions.

· Collaboration between various clinics for continuity of care including calling report to Emergency Department or other necessary clinic nurse for transfer of care.

· Assists with point of care labs and follow up on send out laboratory results.

· Maintains supplies, equipment, stocking and sterilization of instruments. Maintains examination rooms, including minor cleaning, stocking of linens and removal of dirty supplies and linens.

· Direct and transfer patients to rooms as directed by clinical staff.

· Use of strong communication skills, reporting all duties to members of the team to create an efficient work environment.

· Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.

· Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution (to the nurse first, then team lead, then director of outpatient services as applicable).

· Assists with front line initial assessment of patient and initiates rapid response to clinical staff as needed.

· Applies the principles and values of customer service and continuous quality improvement while performing day to day activities of the position

· Maintains and protects confidentiality regarding all aspects of patient care, personnel and strategic issues. Adheres to Confidentiality Policy.

· Maintains positive working relationships and fosters a cooperative work environment. Adheres to the hospitals Guidelines for Appropriate Conduct in the HR Manual.

· Displays honesty and mutual respect when communicating with peers and other departments.

· Follows through on problems that may compromise effective job performance by using appropriate chain of command

· Other duties as assigned.

Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.

Minimum Requirements

Education: High School Diploma or the equivalent

Experience, Training, Knowledge: Minimum of one (1) to two (2) years’ experience as a clerk, CNA, or MA in a medical setting or on the job training.

Preferred Certification/Licensure: CNA or MA

Physical Requirements:

This position requires lifting, carrying, pushing, and/or pulling up to ten (10) pounds. Stooping, kneeling, crouching, reaching, grasping, handling, and balancing 5 or more hours per day. Sensory and communicative activities including: hearing, seeing, and speaking to be able to carry out essential job functions.

Working Conditions/Environmental Exposures:

Environmental hazards such as chemicals, solvents, needles, needle containers, sharps, blood, body fluids, various infectious/communicable diseases, infectious medical waste, radiation, and/or radioactive materials and/or radioactive waste, proximity to moving mechanical parts. Protective clothing/equipment may be necessary.

Animas Surgical Hospital offers a competitive benefits package including but not limited to: health, dental, vision, & life insurance. 401k with employer matching

Animas Surgical Hospital is a drug free workplace and performs a pre-employment alcohol and drug screen which includes marijuana.

ASH IMMUNIZATIONS AND VACCINATIONS REQUIREMENTS – Aligns with CDC’s Advisory Committee on Immunization Practices (ACIP) for Healthcare Personnel 

Hepatitis B- Lab evidence of immunity (titer) to Hepatitis B or three doses Hep B vaccine at appropriate intervals

Influenza- documentation of current seasonal flu vaccine (mandatory from November 1st through March 31st each year)

Measles, Mumps, and Rubella - Lab evidence of immunity (titer) to Measles, Mumps, and Rubella or 2 doses of MMR Vaccination

Varicella (chickenpox) - Lab evidence of immunity (titer) to Varicella or 2 doses of Varicella Vaccine

Tetanus, diphtheria, pertussis (Tdap) - documented proof of immunization

Tuberculosis Screening - Documentation of a two-step TB skin test within the past year OR lab verification of a negative TB Gold or T-Spot tuberculin test within the past 6 months

* VACCINE RECORDS OR EVIDENCE OF IMMUNITY ARE REQUIRED PRIOR TO 1ST DAY OF SCHEDULED WORK

Salary : $19 - $33